Housekeeping Supervisor

Odyssey Resorts • Full-time • Duluth, MN, US • 2w ago

Description

Beacon Pointe Resort - Duluth, Minnesota

Work here. Play here.

Join the award-winning team at Odyssey Resorts! In addition to delivering exceptional service, we have a ton of fun here.

We Have Programs Unique To Odyssey Resorts That Will Help To Make Your Career With Us a Lasting One. Here Are Just a Few

Dedicated, purposeful leadership that embraces the Hospitality from the HEART and Odyssey Values culture.
Generous employee referral program (receive up to $1,200 for each friend that you refer and joins our team!).
Top-of-the-line employee assistance program. We know that life happens.
Odyssey Leadership Development Programs
Employee newsletter. We are one big family, and we care about what’s going on.
Management retreats
Awesome benefits such as health insurance, dental insurance, vacation time, resort discounts, 401K, and more (for eligible employees).
Regular interactive performance reviews. We know that feedback matters.
Voted a Top 200 Workplace in Minnesota 2022 & 2023!

Guided by our Values and the HEART philosophy: We will, each day, brighten the lives of our Guests and enrich the lives of our Employees.

The Housekeeping Supervisor oversees the housekeeping work teams to ensure the cleanliness of rooms, units and common spaces.

FLSA Status: Non-Exempt

Department: Housekeeping

Reports To: Housekeeping Manager

Education, Experience

High school diploma or general education degree (GED); minimum one-year related experience and/or training; or acceptable equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Valid driver’s license.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Distributes lists of units and spaces that need to be cleaned, organizing priorities as appropriate.
Perform quality cleaning of rooms, units and common areas within set time limits and goals.
Perform unit quality inspections.
Train and coach housekeeping staff.
Complete daily paperwork.
Ensure that cleaning equipment and materials are maintained and work with Housekeeping Manager to address and fix any needed repairs.
Respond to owners, guests and others regarding housekeeping issues.
Manage lost and found items.
Work with the Housekeeping Manager and Maintenance Department to address and fix any broken, worn, or faulty unit items.

Requirements

SUPERVISORY RESPONSIBILITIES

Assist with the daily supervision of the housekeeping staff.

Competencies, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies, skills and abilities:

Upholds Odyssey Values and the principles of HEART.
Ability to be adaptable and flexible.
Ability to anticipate customer needs.
Prioritizes and plans work activities.
Ability to multitask.
Uses time efficiently.
Maintains acceptable attendance and punctuality.
Follows through on commitments.
Knowledge of and adhere to OSHA and safety standards within housekeeping department.
Ability to acknowledge and greet guests in a warm and friendly manner.
Ability to operate cleaning equipment, chemicals and tools.
Ability to read, analyze and interpret business reports such as financial reports.
Ability to write in a prescribed style and format.
Ability to effectively present information others.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to use a computer for advanced applications such as spreadsheets, business correspondence and job-specific software programs.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand, walk, hear, use hands, reach, climb, stoop and kneel. The employee will seldom be required to talk and taste and/or smell. The employee must frequently lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close and distance vision. The employee must be able to work at a fast past for extended periods of time in a high-pressure environment.

WORK ENVIRONMENT

While performing the duties of this job, the employee will be frequently exposed to outdoor weather conditions, wet, hot, or humid conditions, chemicals or solutions, fumes or airborne particles and moderate noise conditions. The employee will seldom be exposed to high or precarious places.

Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required.

The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.