We are seeking a dedicated and detail-oriented Client Service Coordinator to join our travel team. This remote position is ideal for someone with strong customer service skills and a passion for ensuring clients have the best travel experiences possible. As a Client Service Coordinator, you will be responsible for providing top-notch service and support to clients throughout their travel planning journey.
Key Responsibilities:
- Serve as the primary point of contact for clients, addressing travel inquiries, concerns, and special requests
- Assist clients in booking and coordinating travel arrangements such as flights, hotels, car rentals, cruises, and tours
- Provide personalized travel recommendations based on client preferences, needs, and budget
- Handle booking modifications, cancellations, and rebookings, ensuring seamless communication and service
- Collaborate with travel suppliers to secure reservations, upgrades, and exclusive offers for clients
- Maintain detailed records of client interactions, bookings, payments, and itineraries
- Ensure a smooth and efficient travel experience for clients, resolving any issues promptly and professionally
- Stay informed on travel trends, policies, and destination updates to offer clients the most current and relevant information
Qualifications:
- Excellent communication and interpersonal skills
- Strong customer service background with a focus on client satisfaction
- Organizational skills and ability to multitask in a fast-paced environment
- High attention to detail and problem-solving skills
- Ability to work independently and manage time efficiently
- Previous experience in travel, customer service, or hospitality is
- preferred but not required
- Passion for travel and a desire to help clients plan memorable vacations
Benefits:
- Remote, flexible work-from-home position
- Comprehensive training and ongoing support
- Generous commissions
- Access to exclusive travel discounts and perks
- Opportunities for career advancement within the company
- Collaborative, supportive team environment
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