Introduction to Production Management Role:
The role is critical to the smooth operation of all field work related tasks. The Production Manager is tasked with two primary responsibilities:
- Overseeing both the activity of the people who do the work and the tools and supplies they use to get it done.
- Ensuring that all customers have an amazing experience with Gmaids. This includes monitoring quality of work, timeliness and efficiency, as well as resolving any issues customers may have, quickly and thoroughly while lining up with Gmaids’ vision, mission and cultural values.
The Production Manager can expect to spend some time in the field each week, assisting technicians in completing their work as needed, and in active training of newer technicians. The Production Manager will spend the remainder of their weekly work schedule handling a variety of other responsibilities. A typical workday for the Production Manager will start at 8:00 am and end around 5:30 pm (30 minutes prior to the start of the service schedule and 30 minutes past the end of the service schedule).
The Production Manager will spend significant time each week interacting with technicians, overseeing job-specific preparation and communication with Field Technicians.
The Production Manager will be the right hand of company owners, in the local operation. The ability to solve problems and keep the company running smoothly is #1. Must be self motivated, disciplined and attentive to detail. Since there won’t be daily face-to-face interaction with company owners, most interactions will be via phone, zoom calls, or chat.
Daily Deliverables
- Each afternoon, the Production Manager will work with the Office Admin to review the next day’s schedule in order to help each crew prepare for the day’s tasks. Any necessary communication for the following day will be conveyed to field staff by 7pm.
- Do any crews need to adjust their start time for the morning?
- Are there any special tools or equipment necessary to complete any of the jobs on the schedule?
- Are there any special instructions in the job notes that need to be reviewed with Crew Leaders prior to arrival?
- Review the previous days’ time sheets to ensure accuracy and monitor timeliness of technicians.
- This should be done using a Timesheet report in our CRM. Findings should be reported in the Weekly Report.
Weekly Deliverables
- Prepare and deliver Weekly KPI Report to the General Manager at the Leadership Team meeting.
- Perform at least one Quality Check for each Field Technician.
- Conduct weekly inventory assessment in Sortly (add or remove items).
- Purchase new products as needed from Amazon or Home Depot.
- Conduct weekly 1:1 meetings with a Field Technician (focus on new employees).
- Weekly meetings required for new employees for the first 90 days to address payroll questions.
- Enter meeting notes on employee profile in Pipehire.
- Engage in on-site training for all new Field Technicians.
- Monitor cleanliness and maintenance of vacuums and tools (ensure no unapproved products are used).
- Serve as a "floater" in the field, providing support to crews when needed.
Monthly Deliverables
- Complete Callback (Redo) report.
- Complete Slippage Report (comparison of production metrics between past and current month.
- Host bi-monthly company training for Field Technicians (2-3 hours on a Saturday).
Field Technician Management
The Production Manager is responsible for:
- Participate in the Field Technician interviewing/hiring/firing process using
- Check Kajabi for our online training platform to verify all new candidates can come to an in person interview before getting hired.
- Oversee activities and assist Lead Trainer(s) in initial training program completion for all new Field Technicians.
- Oversee development and training of all new Field Technicians.
- Provide ongoing field training to all technicians, using the Gmaids cleaning and training system: Know, How, Do.
- Prepare for and conduct 90 Day Performance Reviews and Incident Reviews relating to Field Technicians.CuCustomer Relations
- Work with the Sales/Scheduling team to schedule and handle prompt resolution of all callback (redo) and customer complaint issues.
- Meet with customers where necessary to answer questions and address pre- and post-service concerns.
- During random quality checks, confer with customers where possible to collect feedback on their experience. Also, when the customer is present at home, ask clients if they can do testimonials on video, which then must be sent to Marketing team.
Income Structure and Benefits:
- Weekly Salary$800-900 for Full Time 40/hrs per week.
- Life Insurance + Health Insurance Reimbursement
- Access to company car.
- Company computer.
- 2 Weeks of paid vacation (after 180 days)
- Opportunities for career growth and development.
- Friendly and collaborative work environment.
Qualifications:
- Bilingual: Fluent in both English and Spanish (required).
- Proven experience in operations management, preferably in the cleaning or service industry.
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Proficient (tech savvy) in scheduling software and CRM tools.
- Strong problem-solving skills and attention to detail.
- Ability to nurture employee loyalty and align the team with Gmaids' mission, vision, and values.
Bonus Structure:
Monthly COGS Bonus
- The Production Manager is tasked with controlling operational costs (COGS) and keeping them within budget.
- At the end of each month, the COGS budget will be reviewed by CEO and GM. A monthly bonus will be paid out based on the results. Bonuses will be calculated as follows:
- Above 55.0%= No Bonus
- 53.0%-54.0%= $200 Bonus
- 51.0%-52.9%= $400 Bonus
- 51.0%-53.0%= $600 Bonus
- Below 51.0%= $700 Bonus
- Monthly Call Back % Bonus
- The Production Manager will seek to reduce or eliminate the number of callbacks that occur each month.
- “Callbacks or Redos” are defined as return visits to jobs that are caused by oversights, customer complaints, forgotten equipment, poor quality work, etc.
- The Production Manager will assess each call back and decide if the technicians involved in the job are legitimately at fault.
- Each Callback will be logged in the . The total value of each legitimate Callback will be deducted from each responsible tech’s total revenue for the day.
- At the end of each month, the Production Manager will deliver a Callback % Rate on the Monthly Report. The bonus payout is as follows:
- Less than 2% = $200
- Between 2.1%-%2.5% = $100
- More than 2.5%= $0 (no bonus)
Soft skills we look for in this position are:
Outgoing & People-Oriented:
- Energetic, vocal, and animated.
- Enjoy engaging others in conversation.
- Charismatic and naturally persuasive to connect empathically with others.
Optimistic at Conflict Resolution:
- Positive attitude and a belief that "anything is possible" to motivate staff to align with the company's vision and execute the mission while embodying the cultural values.
- Proactive and willing to take on challenges others may neglect or avoid.
- Resolve conflict through relationship-building with both employees and clients.
Strong Service Leadership Skills:
- Serving others through persuasion and openness instead of control.
- Excel in people-oriented, teamwork-focused environments to lead a team to provide excellent service while maintaining productivity.
- Collaborate with employees and remote staff to serve clients and one another while showing compassion, character and competence.
- Keep employees accountable for the quality and productivity of their work while showing compassion, character and competence.
- Lead objectively through the numbers and reports and follow through with employees for growth development while increasing productivity.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Employee assistance program
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
Schedule:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Dallas, TX 75243 (Required)
Ability to Relocate:
- Dallas, TX 75243: Relocate before starting work (Required)
Work Location: In person
