We are looking for a self-motivated Housekeeping with an eye for quality and a desire to take ownership of the housekeeping department and create a strong vision for Supervisor Fairfield Inn & Suites Wesley Chapel. First, this leader will develop a high-quality team to lead the brand in cleanliness scores. This leader must have a high level of passion for guest room service excellence, the ability to build strong relationships, energy, excellent attention to detail, and a strong passion to see the hotel succeed. The keys to success in this position is to ensure total guest satisfaction by quality and cleanliness metrics of 90% or higher. If you have the above qualities, we want to talk to you.
Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Major Responsibilities
· Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
· Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing the hotel professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
· Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the Housekeeping Manager & GM or Human Resources immediately.
· Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
· Oversees Public Space for efficiency and cleanliness; conducts inspections of public space and does follow-up as needed; insures public space meets and exceeds customer expectations for the appearance of the Hotel.
· Prepares work schedules in accordance with forecasted occupancy.
· Comply with all brand Quality Assurance and Standards audits and pass all evaluations.
· Maintain an updated MSDS binder and station in your respective department.
· Conducts effective associate meetings; handles disciplinary action and counseling sessions as necessary.
· Determines, communicates and monitors achievement standards and standards of performance on a timely basis.
· Conducts department training on a regular basis in conjunction with hotel standards and Brand standards including cleaning techniques and safe use of cleaning products.
· Works with associates when necessary to provide outstanding customer service to guests.
· Responsible to insure that hotel standards and Brand standards are met in all of Public Areas and Guest Rooms.
· Insures that guest rooms are within the standards of HOTEL and brand standards
· Inspects all guest rooms each quarter; writes maintenance orders as needed.
· Clean guest rooms & public areas when needed.
· Checks "In" house or "Stay-over Rooms" as necessary.
· Checks linen closets and carts for cleanliness and supplies.
· Uses 100-point inspection to ensure quality of rooms by inspecting rooms following cleaning by housekeepers.
· Coordinates housekeeping work with other departments; Front Office, Engineering, Banquets, etc.
· Coordinates staffing and payroll to conform with productivity and budgetary standards.
· Prepares payroll and schedules as required. Monitors actual vs. budget on payroll cycles. Approves overtime as necessary for hourly associates.
· Works scheduled Manager On Duty shifts on an assigned basis.
· Maintains proper linen pars, chemicals, and amenity inventories. Conducts inventories as assigned and recommends purchases of products, remaining within budget.
· Confers closely with the Housekeeping Manager and takes every opportunity to become familiar with all aspects of the Hotel in order to assist wherever required.
· Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
· Performs performance appraisals on all direct reports as required.
Other Duties and Responsibilities
· Complies with Company Standards of Service as outlined.
· Projects a favorable image for the hotel to the public at all times.
· Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
· Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
· Completes Departmental, Hotel and Brand standards training as assigned.
· Maintains a clean and neat appearance at all times.
· Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
· Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating shift
Experience:
- Cleaning: 1 year (Preferred)
Work Location: In person
