Director Housekeeping

Evolution Hospitality • Full-time • San Diego, CA, US • $82.92k - $124.38k / year • 3w ago

Job Summary

The Director-Housekeeping is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards as well as leading the entire Housekeeping Department including rooms front/back of house public areas and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Qualifications

Responsibilities

At least 7 years of progressive experience in a hotel or a related field; or a 2-year college degree and 5 or more years of related experience; or a 4-year college degree and at least 3 year of related experience.
Supervisory experience required.
Must be proficient in Windows operating systems Company approved spreadsheets and word processing
Must have a valid driver's license for the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.

Responsibilities

Approach all encounters with guests and associates in an attentive friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
Establish and maintain a key control system for the department.
Operate radios efficiently and professionally in communicating with hotel staff.
Ensure the proper use of radio etiquette within the housekeeping department.
Monitor and direct all Housekeeping and Laundry leadership.
Ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
Conduct all 90 day and annual associate performance appraisals according to Aimbridge Hospitality S.O.P's.
Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
Prepare associate Schedule according to the business forecast payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
Participate in required M.O.D. coverage as scheduled.
Ensure implementation of all Aimbridge Hospitality's policies and house rules.
Train and review all 'House Safety' rules and procedures with Housekeeping staff.
Motivate coach counsel and discipline all Housekeeping leaders according to Aimbridge Hospitality S.O.P.'s.
Lead and facilitate monthly all-associate team meetings and any other functions required by management.
Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Aimbridge Hospitality standards.
Maintain a professional working relationship and promote open lines of communication with other managers associates and all other departments.
Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
Focus the Housekeeping Department on its role in contributing to the guest service scores.
Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
Conduct weekly walk through with General Manager and Property Engineer.
Use the telephone and computer system for reporting and verifying room status.
Properly store secure and issue supplies as needed to meet business demands.
Complete all reports in a timely and efficient manner as required by management.
Establish with General Manager's approval any additional standards as needed for the Housekeeping Department.
Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Monitor all V.I.P.'s special guests and requests.
Perform any other duties as requested by the General Manager.
Access to back of house areas of the hotel and sensitive information
Interact and occasionally have unsupervised contact with guests and/or colleagues
Access and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinets
Drive safely on behalf of the company for business reasons
Maintain a high level of trust and responsibility
Represent the company with certain level of reputation and good character as well as exercise sund judgement

Property Details

INSPIRED BY THE PAST BUILT FOR THE FUTURE

The Hilton Garden Inn San Diego Old Town is Old Town San Diego’s only completely new hotel in over 12 years. While our exterior echoes the Spanish influence found throughout historic Old Town San Diego, once you enter our modern lobby you will realize that the Hilton Garden Inn is anything but a typical Old Town hotel. Modern, contemporary, and with advanced technology throughout, we are wired for today and beyond. Best of all, our convenient Old Town location puts you minutes from all of San Diego’s famed attractions, such as the world-famous San Diego Zoo, SeaWorld, Balboa Park, downtown San Diego, the Gaslamp Quarter, Valley View Casino, Port of San Diego and miles and miles of scenic beaches.

See Old Town In a Whole New Way

It may be called Old Town, but it’s certainly not dull. Old Town San Diego is a vibrant historic community full of unique shops, authentic restaurants, and one-of-a kind attractions. Considered by many to be the “birthplace” of California, Old Town San Diego offers culture and history. Visit the Whaley House – a designated “haunted house,” the Little Adobe Chapel – the first church in Old Town, and the beautiful Presidio Park – home of Junipero Serra Museum.

MODERN AMENITIES IN OLD TOWN

As the newest hotel in Old Town San Diego, the Hilton Garden Inn San Diego Old Town has elevated the bar for amenities and accommodations. Featuring wide-open spaces designed for socializing, a clean and airy lobby, a heated outdoor pool with oversized deck and casual seating area, and an unbeatable Old Town San Diego location, the Hilton Garden Inn San Diego Old Town is the ideal stay for visitors to the city. Each room comes with a king or two queen beds, as well as free Wi-Fi internet access, a microwave, Keurig coffeemaker with complimentary coffee and tea, and a mini-refrigerator.

As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: