Janitorial Manager

ESFM • Full-time • Gaithersburg, MD, US • $95k - $120k / year • 2w ago

The Janitorial Manager provides support to the Resident Regional Manager to provide excellent customer service to our corporate client. The Facility Director will directly manage in-house and/or 3rd party soft service providers including but not limited to janitorial, landscaping, snow removal, trash & recycling, waste management, pest control, and mail/shipping. The ideal individual directly manages the team that provides janitorial, mail/shipping, and business services support. You will develop and maintain a strong working relationship with our Client.

Key Responsibilities:

Develop and maintain a strong working relationship with our Client.
Responsible for the Client's soft service budget. Provide financial reporting as required.
Assist in vendor contract development and procure goods and services through Compass and Client systems.
Manage requisitions and POs and receipt invoices upon delivery or completion of work.
Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus.
Work closely with the site Management team on day-to-day operations and assist the Resident Regional Manager in planning the facilities team’s goals and objectives.
Ensure appropriate follow-up with customers.
Establishes work standards and workflow.
Seek to continuously improve processes, systems, and overall client satisfaction.
Any and all other tasks and duties assigned
Plans, organizes, directs, coordinates, and supervises functions and activities of the department
Evaluates and justify supplies, equipment and purchases as needed.
Maintains records and statistics for administrative and regulatory purposes.
Establishes and implements policies and procedures for departmental operations. Encourages and nurtures associate creativity and innovation within the ESFM IFM program.
Ensures compliance with all regulatory agencies.
Demonstrates and promotes ESFM IFM culture, values and management philosophy.
Demonstrates quality leadership in meeting performances plans.
Develops and maintains job descriptions for department staff.
Encourages staff to participate in education programs
Ensures proper staffing for within all Departments (Janitorial, Conference Services, Mail Services, S&R)
Communicates and ensure all employees are aware of any/all site objectives and plans
Acts as liaison for customer needs
Attend Monthly Safety meetings conducted by HSSE
Responsible for reporting on specific monthly Safety Reports
Maintains all Safety requirements for Staff members
Participant at the monthly regional safety meeting
Manage the quality process as it relates to Business Support Services and set targets for quality improvement
Measure customer satisfaction and implement action plans for areas below standard
Manage small projects, as needed.
Develop reports and presentations.
Create an environment of innovations and continuous improvement targeted toward improved service levels, sustainability and increased efficiency within Business Support Services.

Job Type: Full-time

Pay: $95,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Schedule:

8 hour shift

Work Location: In person

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