Housekeeper/Laundry

Confidential • Full-time • Hollywood, Florida, United States • $14 - $15 / hour • 2w ago

We are seeking a Housekeeper to join our team at our properties in Hollywood and Miami, Florida. We operate both Airbnb and boutique hotels. Responsibilities include:

Reporting to work on time, with the appropriate uniform, and in accordance with the company's standards for personal appearance
Sanitizing and disinfecting all designated bathrooms and rooms
Adhering to the prescribed order for room allocations
Cleaning windows in guest rooms to hotel standards
Replacing all furnishings and linens in accordance with hotel requirements
Keeping the linen and cart closets tidy and organized
Informing the supervisor of any abnormalities, including hotplates, pets, suspicious people and behavior, strange things, and activities
Notifying Supervisors of errors like empty rooms, etc
Submitting lost and found goods in accordance with hotel rules
Reporting of valuable objects left unattended in corridors and rooms
Cleaning allocated rooms within the inspection standards of the shift
Placing Room Service trays on the floor by the room entrance after removing them from the rooms
Replacing damaged light bulbs in accordance with hotel requirements
Carrying out basic repairs, such as glueing or tightening doorknobs
Helping to prepare and thoroughly clean VIP rooms
Removing stains from walls and carpets
Carrying out unique cleaning projects and refilling cleaning bottles in accordance with departmental requirements
Interacting with visitors with exceptional guest relations skills
Treating visitors with professionalism and courtesy
Ensuring maximum client satisfaction and recurring business by anticipating guests' requirements and acting sensitively and quickly
Being familiar with or informed about the hotel, and able to describe where the hotel's amenities are located and when they are open
Fulfilling customer information and service requests
Showing a warm disposition toward coworkers and the entire hotel staff and treating everyone respectfully
Consistently having an optimistic outlook in order to provide the best possible service to customers
Recognizing returning visitors
Adhering to protocol while always respecting the need for privacy on the part of the visitor when entering guest rooms
Handling all visitor complaints in accordance with Star Service Standards, notifying administrator of acts
Adhering to hotel policies and procedures addressing emergencies, safe work practices, and wearing protective equipment as appropriate, as well as OSHA standards
Following hotel cleaning standards and procedures and OSHA laws to maintain the establishment's professional appearance
Having a thorough understanding of appropriate cleaning techniques for different surfaces
Using the appropriate cleaning supplies in accordance with the department's procedures
Having a thorough understanding of the policies and procedures for caring for carpets and upholstery
Following set cleaning schedules and procedures to prolong carpet life and maintain the hotel's professional appearance
Carrying out all tasks promptly and competently
Visually evaluating all areas before leaving them
Obeying protocols for key distribution and return, room prioritization, record-keeping, and status updates
Utilizing teamwork and practical expertise to complete additional assignments as given
Observing hotel call handling, messaging, and etiquette rules
Daily reading of the departmental log book and notice board
Obeying operating and maintenance instructions for all necessary equipment
Respecting all applicable HOSTAR policies and guidelines
Adhering to guidelines and instructions when preparing for and providing turndown service
Participating as scheduled in all department meetings
Respecting established standards and procedures by keeping designated closets and employee spaces clean
Demonstrating the capacity to offer coverage in relevant areas as required
Promoting and using collaborative techniques at all times
Notifying the supervisor of any equipment or supply needs.

Job Type: Full-time

Pay: $14.00 - $15.50 per hour

Benefits:

Health insurance

Schedule:

8 hour shift
Day shift
Night shift
Overtime
Weekends as needed

Supplemental Pay:

Bonus opportunities

Ability to commute/relocate:

Hollywood, FL 33020: Reliably commute or planning to relocate before starting work (Required)

Experience:

Housekeeping: 1 year (Preferred)

Work Location: In person

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