Job Description
As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.
Responsibilities:
- Coordinate and perform production processes as scheduled and ensure quality control
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Communicate clear expectations to restoration technicians and supervise their activities
- Document a detailed and accurate job file to support the services provided
- Manage labor and consumable item usage on assigned projects
- Communicate with restoration project manager and office staff on project progress and issues
- Communicate and follow all OSHA guidelines for job safety
- Manage assets by protecting and using equipment and materials properly
- Coach, assist, and train restoration technicians
Qualifications:
- Valid driver’s license
- High school diploma/GED (preferred)
- At least 2 years of supervisory experience with positive results
- At least 1 year of experience in cleaning, restoration, or construction
- IICRC certification a plus, not required
Skills/Physical Demands/Competencies
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
- Ability to successfully complete a background check subject to applicable law
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- On call
- Overtime
- Weekends as needed
Ability to commute/relocate:
- Englewood, CO 80112: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have proven experience supervising and motivating others to complete restoration projects and tasks in a timely and professional manner? If so, how many years?
Experience:
- Leadership: 2 years (Required)
- Water damage restoration: 1 year (Required)
- Restoration industry: 1 year (Required)
Ability to Relocate:
- Englewood, CO 80112: Relocate before starting work (Required)
Work Location: In person
