Position Summary
Performs housekeeping and cleaning activities within well established guidelines and assigned areas and shift(s) to ensure that quality standards, safety guidelines and customer service expectations are met. The housekeeper is responsible for satisfactory and timely completion of assigned cleaning area according to schedule. Reports equipment/cleaning product needs and or malfunctions to supervisor in a timely fashion. The housekeeper performs a variety of tasks, such as dust mopping and damp mopping floors in all areas including entry ways, corridors, etc. Is responsible for the safe and proper mixing and use of cleaning solutions and adheres to all safety precautions. Cleans and sanitizes bathrooms including sinks, tubs, floors and commodes. Is responsible for the daily cleaning and sanitizing of patient room furniture, as well as sitting room and dining room furniture. Removes and disposes of trash and relieves laundry staff as needed and performs all other related duties as assigned. Represents company in a positive manner; is able to follow oral instructions, is pleasant, tactful and courteous and cooperative with supervisor, co-workers and client staff.
Essential Duties and Responsibilities
- Clean Rooms
- Clean floors in residents’ rooms: Dry mops, wet mops, sweeps and disinfects; pulls dresser and moves furniture while dust mopping and damp mopping. Places mop in wringer, and bends knees and waist to apply pressure on wringer handle. Changes water in 15 gallon bucket every 2 to 3 rooms. Lifts ringer out of bucket; lifts bucket 2 to 3 ft off the ground and empties contaminated water into slop sink.
- Cleans bathrooms in residents’ rooms: Cleans and disinfects sinks, mirrors, pipes; the commode tank, bowl and base; then all fixtures, floors, and walls as directed. Washes mirrors. Replenishes bathroom supplies.
- Cleans horizontal surfaces. Cleans movable and stationary furnishings and fixtures: Dusts spot cleans or washes, disinfects when necessary, polishes where required. This includes but is not limited to the cleaning of ledges, shelves, vents, etc. in resident rooms.
- Cleans all horizontal surfaces daily or as required, removing dust, dirt, or greasy film, using disinfectants where necessary such as in resident care areas, etc.
- Cleans vertical surfaces: Dusts spot cleans or washes, disinfects when necessary, polishes where required all walls and other vertical surfaces in resident rooms.
- Cleans walls, windows, doors, and ceilings: Spot cleans between washings, washes, disinfects when necessary. Walls and ceilings and ceiling fixtures are cleaned as scheduled.
- Complete Room Cleaning
- 1 room per day:
- Removes mattress, raises frame and disinfects entire bed and frame.
- Empties and disinfects cabinets, dressers, etc.
- Trash pick-up
- Empties and cleans ashtrays. Empties, cleans and relines wastebaskets and places bags in receptacle to be transported to dumpster. Checks rooms again and empties trash as needed while cleaning individual rooms.
- Discharge cleaning
- Performs terminal cleaning duties according to established procedure in resident rooms when resident has been discharged or transferred, and prepares room for new occupant.
- Performs cleaning duties in isolation units when resident is transferred, according to established procedure.
- All remaining jobs
- Cleans common area restrooms as assigned.
- Cleans and disinfects wheelchairs as necessary and assigned
- Cleans entrances and exits
- Straightens or rearranges furniture as directed
- Inspects furnishings for wear and defects and reports to supervisor
- Changes light bulbs as necessary
- Water flowers if necessary
- All other duties as assigned
- Safety and Other
- Reports observations concerning structural and equipment wear, defects and malfunctioning to supervisor
- Reports supply and equipment needs to supervisor for replenishing
- Maintains equipment used in performing duties
- Relieves laundry personnel as scheduled or on a PRN basis
- All other duties as assigned
- Customer Service
- Ensures that established sanitation and safety standards are maintained
- Interacts appropriately with residents, client, other personnel, supervisor and the public
- Responds to customer preferences, complies with industry and federal and state guidelines, and meets the needs of residents.
- Must respond to the paging system in a timely and appropriate manner
- Follows infection control and universal precautions policies and procedures to ensure that a sanitary environment is maintained at all times. Follows proper reporting, isolation and hand washing procedures/techniques
- All other duties as assigned.
Qualifications
- A high school diploma or equivalent is preferred
- Ability to follow oral and written instructions
- Must be able to be at work on time.
- Must be able to read, write and speak English as to be understood effectively by another individual
- Ability to recognize hazards and follow appropriate protective equipment measures, read and understand MSDS sheets, and communicate with coworkers as to such
- Personal cleanliness
- Pleasant, tactful, courteous
- Ability to cooperate with other employees
- Willingness to perform routine, repetitive tasks on a continuous basis
- Must be able to accomplish all responsibilities without supervision or other employee assistance after the training period is completed, and do so without injury to oneself or other individuals
- Must be able to fully understand and complete all in-services
- Must provide a criminal background check
Knowledge, Skills & Abilities
Degree level*/Area: High School Diploma or equivalent and some housekeeping experience preferred. Ability to understand oral instructions and ability to be trained required.
Certificates: None
Licenses: None, but must be able to meet attendance requirements.
- Ability to understand and place into action basic infection control procedures
- The ability to handle and mix chemicals safely and properly
- Knowledge of environmental services program requirements following initial training
- Knowledge of and ability to use all department equipment
- Written (preferred) and oral (required) communication skills
- Ability to interact positively with residents, client and other personnel and the public
Computer software (please specify): None
Machine operation (please specify) Special training: please refer to training manual
Copier, fax, calculator, pager;
Standard industrial housekeeping
And laundry equipment
Other: (please specify): knowledge of departments Scientific training (please specify)
And functions; must be fluent in English
Reading, writing, and speaking
- Must possess basic math skills
- Good communication and interpersonal skills
- Good client/customer service and organizational skills
- Ability to prioritize multiple tasks
- Ability to work effectively with a team
- Ability to work independently as needed to support the group effort
- Ability to exercise independent judgement
Mental Demands and Other
Mental demands and other factors important to successful performance of job tasks? (Mental demands are not only learned mental skills, but also conditions that call for mental discipline) (check all that apply)
_x_ Reading _x_ Verbal communications skills _x_ Written communication skills
_x_ Detailed work _x_ Stress – people, deadlines _x_ Customer/employee contact
_x_ Confidentiality _x_ Multiple concurrent tasks _x_ Frequent interruptions
_x_ Problem solving ___ Bilingual _x_ Interpersonal skills
_x_ Analytical ability _x_ Dexterity _x_ Time Management skills
_x_ Other: Social perceptiveness
Working Environment
The work is performed in a well-lit and well-ventilated facility on varying shifts with a wide variety of people with differing functions, personalities and abilities. The noise level is usually moderately quiet, except for when operating equipment. Exposed to physical and emotional disabilities of the aged, which may include combative residents. Exposed to odors. Must be on constant alert for possible injuries to patients. Must be able to work around food and/or cleaning products. Exposures to infectious diseases are possible. Employees who are immune-suppressed should be aware of the potential hazards.
Physical Specifications
Other Job Information
Frequent – Occasional – Rarely, to perform…
95% of the housekeeper’s job is performed while standing and walking
5% of the housekeeper’s time is spent sitting – on breaks and at lunchtime
1 lb bags of trash and buckets of water; min. of 40 times/day, max. wt. 30lbs
1 lb bags of trash and buckets of water; min of 40 times/day, max. wt. 30lbs
Furniture, trash or linen hamper; max wt. of 50lbs
Furniture, trash or linen hamper; max wt. of 50lbs
On step ladder to hang drapes or do high dusting. May be more often if facility is more than one story (stairs)
Stooping/Squatting/Crouching
To clean commodes, and dust & polish, etc.
Performed frequently while crouching, squatting and stooping to clean commodes, and dust and polish, etc.
Exposure Specifications
Dangerous, moving machinery
OTHER: noisy during equipment operation
Temperature Variance
From __ to __ degrees Fahrenheit
Audio/Visual
Other:
Access to CONFIDENTIAL information
Access/handle Company funds
Ability to communicate fluently in English
To communicate w/ residents, coworkers, client, read SDS, etc.
DISCLAIMER: This job description is not an employment agreement or contract. The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of duties and/or responsibilities. Management has the exclusive right to alter the shift or scope of work within the framework of this job description at any time without prior notice.