Housekeeping and Client Services

Premier Residential Services, LLC • Full-time • Rancho Santa Fe, California, United States • $20 - $25 / hour • 2m ago

Job Summary:

In the role of a client service representative, you will have the opportunity to engage with clients, vacation rental guests, and vendors. Your responsibilities will include conducting thorough home inspections, running errands for clients, and meticulously cleaning both interior and exterior spaces, including windows. Additionally, you will play a crucial role in providing timely and accurate information in response to inquiries, concerns, and service requests. Attention to detail is paramount in ensuring that our clients receive exceptional service.

Reports to / Supervision Received: Operations Manager

Essential Functions:

Answer incoming calls and assist clients, and/or distribute phone calls as necessary to appropriate departments.
Interact professionally with clients either by telephone, electronically, or in person.
Respond promptly and professionally to client inquiries and direct new client inquiries to the Sales Department.
Dispatch necessary information to staff members promptly.
Performs home inspections while completing a detailed and thorough company inspection report.
Responsible for running client and company errands such as picking up and delivering packages, mail, laundry, etc.
Provides timely authorized access to client properties.
Perform cleaning of assigned residences and commercial buildings to include, but not limited to; windows, mirrors, high ledges and shelves, garages, BBQs, patios, golf carts, and de-webbing. Adheres to PRS standards of cleanliness and exceptional service.
Replenish amenities for commercial accounts as requested.
Prioritize work according to work order and/or homeowner specifications
Notify supervisor of any homeowner issues/repairs needed promptly
Notify the supervisor of any homeowner complaints or compliments
Inspect all work to ensure properly cleaned
Ensures all client homes are secured and armed as directed according to company policies and procedures
Properly completes all work orders according to company policy.
Responsible for the safety and security of all client keys
Maintain a positive attitude with clients, vendors, and co-workers
Adhere to all company safety policies and procedures. Must immediately report any incidents, accidents, and injuries to their Supervisor and/or Safety Director promptly
Perform any other duties that may be assigned by your Manager or General Manager

Education, Skills and Experience:

1. Education and Experience Requirements

High School Diploma or GED required.
Three years experience in customer service required.
Three years experience in housekeeping services required.

2. Required Skills

Must demonstrate professional communication skills and exceptional customer service skills.
Must be able to effectively and thoroughly pay attention to detail
Must be safety conscious
Must be proficient in the English language, both verbally and in writing.
Ability to prioritize daily work schedule, work independently and proceed with objectives with minimal oversight.
Knowledge of modern office procedures and methods including telephone communications, office systems, computer systems, and record keeping.
Ability to handle and resolve recurring problems and make recommendations to the Operations Manager.

3. Special Requirements

Must successfully pass company background check and drug/alcohol test.
Must have a valid California driver’s license and maintain on-going insure coverage.
Must be available to work weekends, holidays and over time if required.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
Health insurance
Paid time off

Schedule:

Weekends as needed

Education:

High school or equivalent (Required)

Experience:

Customer Service: 3 years (Required)
Housekeeping: 3 years (Required)

Shift availability:

Day Shift (Required)

Work Location: In person

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