ASSISTANT PROPERTY MANAGER - SELF STORAGE (Spanish speaking a plus)
Stor-n-Lock Self Storage, with 23 locations in the western U.S., has an opening in Aurora/Highlands Ranch, CO for a full-time Assistant Property Manager to help oversee aspects of two state-of-the-art storage facilities. We are looking for a driven, motivated self-starter that enjoy building rapport with customers and solving their storage needs. This position is in a great retail sales environment without the retail hours! Schedule is 32-40 hours/week. Closed Sundays. Time split between Aurora and Highlands Ranch locations.
At Stor-n-Lock Self Storage, the role of the Assistant Manager is an integral part of creating a comfortable and welcoming environment for our customers, providing a clean and safe place to work, and connecting with our customers to identify their needs and to surpass their expectations. Stor-n-Lock Self Storage is looking for people that have a high level of engagement, the ability to adapt to a variety of customer personalities, and the desire to love what they do with the utmost integrity. We look for leaders who are responsible, passionate, and innovative as they take charge of the day-to-day operations at our beautiful self-storage facilities. If this sounds like you and want to join a great organization, then we look forward to hearing from you!
Responsibilities
Successful Assistant Managers achieve financial objectives by:
- Provide excellent customer service
- Meet sales goals through unit rentals, unit insurance, moving supplies, and positive reviews
- Daily Lock Checks/Property Walks
- Collaborating and communicating with vendors
- Guide new customers through rental processes and agreements
- Work independently on daily tasks and cooperate with team members
- Able to lift 50+ lbs
- Occasionally run errands for the facility and travel to nearby store locations
- Effectively communicate and craft professional emails
- Managing cash with precision and balancing receipts, conducting collection efforts, posting payments and processing daily bank deposits accurately and timely as well as maintaining accurate records.
- You will handle customer inquiries (whether by telephone or in person)
- Our Assistant Managers consistently provide excellent customer service by welcoming customers in a friendly and professional manner.
- Our customers are what makes our business possible. You will get to build a dedicated customer base by providing great customer experiences and surpassing customer expectations.
- Fortunately, our Assistant Managers aren’t stuck inside an office all day. They enjoy working outdoors. Assistant Managers spend about half of their time out on the property walking and tending to the facility to ensure it is kept to a high cleanliness standard. This includes cleaning units, sweeping, mopping, changing light bulbs and other general maintenance duties.
- Work independently on daily tasks as well as cooperate with team members and other stores in the area
Qualifications & Skills
- Successful Assistant Managers must have strong sales and customer service skills
- Spanish speaking for this location is a huge plus!
- Candidates could have experience from various fields such as property management, retail sales, restaurant, sales associate, and other customer focused sales roles
- Energetic, outgoing, customer-oriented personality with the ability to work effectively with limited supervision.
- Prior leadership roles and experience supervising others is preferred.
- A High School diploma /GED equivalent. College education a plus
- Ability to perform general physical maintenance.
- Strong Computer Skills
- Minimum two year Customer Service and/or Sales experience
- Minimum two year Property Management experience
- Valid driver’s license with access to reliable transportation
- Smoking at the property is not allowed
Note: If you have experience working in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales.
Benefits
- Performance bonuses
- Simple IRA program with company match
- A rewarding work environment
- Great company culture
- LifeMart discounts: apparel, auto, electronics, entertainment, travel, etc.
- Paid Time Off accrued throughout the year, increasing with years of service
Additional Information
Job Type: 32-40 hours Week
Job Type: Full-time'
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Work Remotely
Job Type: Full-time
Pay: $15.00 - $16.25 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Customer Service: 3 years (Required)
- Property management: 3 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Aurora, CO 80012: Relocate before starting work (Required)
Work Location: In person
