Position Summary
Position Summary
Plans and carries out administrative functions in support of the COO/CMO/CNO/CQO, requiring considerable knowledge of the organization.
Orlando Health Winnie Palmer Hospital for Women & Babies
Located on the downtown Orlando campus, Orlando Health Winnie Palmer Hospital for Women & Babies provides programs and services focusing on the unique needs of women and babies. Orlando Health Winnie Palmer provides specialized care that covers all facets of women's health, from comprehensive gynecological services and minimally invasive surgeries to obstetrics and high-risk pregnancies and births. It is recognized by the World Health Organization and UNICEF as Baby-Friendly, is certified in perinatal care by The Joint Commission, is “Magnet” recognized for nursing excellence and high-quality patient care and is designated as a Center of Excellence in Minimally Invasive Gynecology and in Robotic Surgery. Orlando Health Winnie Palmer welcomes nearly 14,000 babies each year. The hospital’s 350 beds include 142 neonatal intensive care beds, making it one of the largest neonatal intensive care units under one roof in the country.
Responsibilities
Essential Functions
- Provides advanced, diversified and confidential administrative support requiring broad and comprehensive clerical/secretarial experience, skill and knowledge of organization policies and practices for the COO/CMO/CNO/CQO.
- Has significant contact with senior management and organizational data.
- Interacts professionally with all levels of management.
- Significant employee contact and outstanding customer service to children and their families.
- Establishes and maintains strong relationships with employees, senior management, board members, medical staff and various external contacts.
- Must be able to handle all confidential meetings and correspondence with discretion.
- Performs significant administrative duties with multiple priorities and tasks.
- Organizes and expedites flow of work through the COO/CMO/CNO/CQO.
- Provides work direction to other clerical personnel within the department.
- Organizes meetings including distributing materials, set up of audio/visual equipment, arranging for refreshments or catering and transcribing minutes.
- Schedules and maintains calendars of appointments, meetings, and travel itineraries and coordinates related duties such as flights, hotel and transportation arrangements.
- Creates, prepares, coordinates and maintains, presentations, including charts and graphs, databases and spreadsheets.
- Prepares, monitors, or assists with the preparation of various budgets.
- Recommends and help to implement processes which facilitate cost reduction.
- Composes and types routine and non-routine correspondence, reports, special projects, technical papers, etc.
- Conducts Internet research, data collection and some analysis of information.
- Coordinates special events.
Qualifications
Education/Training
- Associate’s Degree or can demonstrate proof of completion within 12 months of hire date;
- Two (2) years of prior customer service, administrative or secretarial experience may substitute for the Associate’s degree (in addition to the requirements listed in the Experience section).
- Highly proficient in word processing, spreadsheet, presentation and/or database software, preferably Microsoft Office-based products (Word, Excel, PowerPoint, Access).
Licensure/Certification
None.
Experience
Five (5) years of customer service, administrative, secretarial or related experience.