Franchise Business Coach - Janitorial Operations

Stratus Building Solutions of Orlando • Full-time • Orlando, FL, US • $40k - $70k / year • 2m ago

Job Overview:

The Franchise Business Coach is critical in helping Stratus execute on our mission of “Equipping our Franchise Owners to build great business for a greater purpose.” The Franchise Business Coach partners with our Unit Franchise Owners (FO) to ensure client satisfaction in the performance of routine janitorial services. The Operations department is primarily responsible for equipping Franchise Owners with the best training, tools and support, which will enable them to retain their clients and be successful. This is a full-time salaried position primarily working days, and occasionally nights and weekends.

Specific Duties:

· Primarily responsible for retaining clients by executing the Stratus Operating System in collaboration with our Unit FOs

· Serve as a coach to individual franchise owners to help them build the skill set, they need to build great businesses.

· Visit clients, perform routine inspections, and ensure the cleaning schedule is being executed to the client’s satisfaction.

· Analyze the root cause of any service concerns, then collaborate with the Unit FO to ensure client concerns are addressed

· Prepare and present proposed solutions for special service needs for our customers such as hard floor care, pressure washing, window cleaning, and carpet care.

· Coordinate and ensure the success of the start of service for new customers

· Coordinate and ensure the success of account transfers from one Unit FO to another

· Coordinate field training and development opportunities for our Unit Franchise Owners.

Skills Needed:

· Bilingual: English & Spanish required

· Excellent customer service and complaint management skills

· Be able to resolve a wide range of cleaning issues effectively and efficiently

· Be diligent with follow-up and follow-through with customers, Unit FOs and office team daily

· Able to work evenings and weekends when needed for account starts and field training

· Strong communication skills (both oral and written)

· Ability to build strong professional relationships with clients and franchise owners

Ability to resolve conflicts / issues and use them as opportunities for the growth of our Unit FOs

Key Character Traits:

· Positive Demeanor: Puts good energy into the world and enjoys interacting with people

· Detail Oriented: The type of person that understands that how you do the little things is how you do everything

· Organized: Ability to multitask and prioritize many tasks without “dropping any balls”

· High Integrity and Trustworthiness: Someone who does the right thing even when no one is watching

· Self-Directed and Motivated: Without someone looking over your shoulder

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

Paid time off

Schedule:

Monday to Friday
Weekends as needed

Language:

Spanish (Required)

Work Location: In person

Related Jobs

Guest Room Attendant - Conrad Orlando

Hilton • Full-time • Orlando, Florida, United States • $31.08k - $37.97k / year • 19h ago

Hotel Cleaning Best Cleaning Jobs Full Time Cleaning Jobs Near Me

19h ago

Apply

Hi-Rise Window Cleaner

A1 Orange Exterior Building Services • Full-time • Orlando, Florida, United States • $36.02k - $58.09k / year • 21h ago

Cleaning Jobs with Training Best Cleaning Jobs Part Time Cleaning Jobs Near Me Full Time Cleaning Jobs Near Me

21h ago

Apply

Parking Lot Sweeping Driver (Orlando)

CSG Consolidated Service Group • Orlando, FL, US • 23h ago

Night Shift Cleaning Best Cleaning Jobs Part Time Cleaning Jobs Near Me Full Time Cleaning Jobs Near Me Overnight Cleaning

23h ago

Apply

Hotel Housekeeping Lead Task Force Travel

The Hotel Task Force • Orlando, FL, US • 1d ago

Hotel Cleaning Best Cleaning Jobs

1d ago

Apply

Bus Cleaner

UMG Cleaning • Orlando, FL, US • 1d ago

General Cleaning Best Cleaning Jobs Part Time Cleaning Jobs Near Me Full Time Cleaning Jobs Near Me

1d ago

Apply

Housekeeper (Housekeeping Associate - Environmental Services)

Hearthstone Nona Lakes • Orlando, FL, US • 1d ago

General Cleaning Best Cleaning Jobs Part Time Cleaning Jobs Near Me

1d ago

Apply

Cleaner

Ladgov Corporation • Full-time • Orlando, FL, US • 1d ago

Best Cleaning Jobs Full Time Cleaning Jobs Near Me

1d ago

Apply

Housekeeper / House Cleaner

The Cleaning Authority • Full-time • Winter Park, FL, US • 1d ago

Residential Cleaning Cleaning Jobs with Training Best Cleaning Jobs Part Time Cleaning Jobs Near Me Full Time Cleaning Jobs Near Me

1d ago

Apply

Housekeeping | Room Attendant ($19/hour) - Part-Time

Hyatt • Part-time • Orlando, FL, US • 2d ago

Night Shift Cleaning Best Cleaning Jobs Part Time Cleaning Jobs Near Me Full Time Cleaning Jobs Near Me

2d ago

Apply

Laundry Specialist - Epic Opportunities

Universal Orlando • Orlando, FL, US • 2d ago

Cleaning Jobs with Training Best Cleaning Jobs

2d ago

Apply