Compensation Type: Yearly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:
Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you’ll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you’re looking for family fun, a romantic retreat, a group getaway, or anything in between, it’s all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers
Overview:
Follow your passion all the way to paradise at TradeWinds Island Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.
Responsibilities:
- Responsible for hotel laundry daily operations and services
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Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints
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Maintains a safe and clean work environment
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Position strives to ensure guest and employee satisfaction while maximizing the department financial performance
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Managing Department Operations and Budgets
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Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
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Supervising and managing employees
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Managing all day-to-day operations
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Understanding employee positions well enough to perform duties in employees' absence
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Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
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Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
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Ensures consistent workflow to minimize peaks and valleys in production
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Brings issues to the attention of the department manager and Human Resources as necessary
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Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
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Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures
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Ordering and managing necessary supplies
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Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs
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Orders cleaning supplies and uniforms within budget
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Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals
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Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals
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Works effectively with the Engineering department on Laundry equipment maintenance needs
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Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
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Operates all department equipment as necessary and reports malfunctions
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Develops, maintains and uses effective back-up plans for breakdowns
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Evaluates and implements new techniques, supplies and equipment
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Leading Discipline Teams
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Ensuring and maintaining the productivity level of employees
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Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
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Encouraging and building mutual trust, respect, and cooperation among team members
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Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
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Providing and Ensuring Exceptional Customer Service
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Providing services that are above and beyond for customer satisfaction and retention
Qualifications:
- Minimum of 3 years of experience in hotel setting
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Excellent organizational and time management skills
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Strong leadership and communication skills
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Ability to work independently and as part of a team
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Knowledge of laundry equipment and procedures
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Ability to work in a fast-paced and dynamic environment
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Flexibility to work long hours and weekends as needed