Overall Scope and Responsibility:
Ensure that all guest rooms and bathrooms are cleaned to the company standards in both quality and quantity.
Essential Duties:
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Provide maid service for guest rooms and meet cleanliness and guest satisfaction.
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Replace any unused amenities and report any maintenance concerns.
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Assist Lobby Attendant in delivering guest requests.
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Provide maid service by doing a thought out cleaning, vacuum, undusted, replenishing amenities, linens, and supplies and filling ice bucket as preferred by guest.
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Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents.
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Assist PM attendants by stripping and making beds, changing bed linens, dust all furniture, pictures, drawers, window ledges, and shelves in team effort.
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Empty trash.
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Sign for room keys and restock heavy cart.
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Visually inspect room for cleanliness and appearance and signify cleaning completion
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Assist Lobby Attendant in public areas as needed.
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Attend all mandatory meetings
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Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department
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Provide general public assistance, instruction and/or guidance for guests and employee safety in the event of an emergency
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Complete all other duties as assigned by supervisor to include cross training
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Keep work area neat and organized
Job Knowledge, Skills, & Abilities
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Must be able to carry 25 lbs.
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Commitment to superior customer service and excellent customer service skills.
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Strong initiative and self-motivation.
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Fluency in job related English both verbal and non-verbal.
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An appreciation and respect for the diversity of all individuals in the workplace.
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Ability to handle pressure and work in a fast paced environment.
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Minimum one year experience within housekeeping dept.
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Must be able to work days, evenings, and weekends as necessary.
