Resumen de posición
La responsabilidad principal de todos los puestos en DG ACE HARDWARE es sorprender a cada cliente en todo momento y defender los valores fundamentales determinados por el equipo directivo. Los cajeros minoristas son responsables de brindar a los clientes un servicio rápido y amigable en el área de caja registradora. Otras responsabilidades pueden incluir la gestión de estantes y el inventario, y el mantenimiento de la apariencia general y la limpieza de la tienda.
Deberes y responsabilidades esenciales
- Proporcionar un servicio al cliente rápido y cortés.
- Manejar de manera precisa y precisa dinero, cheques y otros tipos de pago recibidos por el producto vendido, incluido el procesamiento de reembolsos y/o la emisión de crédito de mercancía en la tienda a los clientes por la mercancía devuelta.
- Realizar transacciones con tarjeta de crédito, canje de cupones de fabricante, aceptación de cheques personales, transacciones de registro de proveedores de acuerdo con los estándares, políticas y prácticas de la empresa.
- Verifique la precisión del cajón de efectivo al principio y al final de cada turno, y notifique inmediatamente a su gerente de turno sobre cualquier imprecisión.
- Estar informado y participar activamente en todas las promociones de ventas y otras campañas.
- Practique la venta sugerente y establezca relaciones con los clientes.
- Sea consciente de los objetivos de ventas y del desempeño en comparación con esos objetivos.
- Revisar y cumplir con todas las leyes federales, estatales, municipales y del condado que afectan las operaciones de la tienda.
- Mantenga una apariencia personal ordenada y use el uniforme y la etiqueta con su nombre de la empresa en todo momento.
- Atender las quejas de los clientes de manera positiva. Documentar quejas para seguimiento por parte del Gerente de Tienda cuando sea necesario.
- Asegúrese de que su área de trabajo esté libre de basura y derrames y de que todos los equipos estén desinfectados y libres de suciedad, además de garantizar que todos los equipos estén en condiciones de funcionar.
- Mire hacia el frente y quite el polvo de la mercancía cerca del área de registro.
- Siga las políticas y procedimientos de la empresa para todas las transacciones.
- Involucra al cliente para garantizar que reciba todos los beneficios de ser miembro de ACE Rewards y busca activamente su participación.
- Revisar y cumplir con los procedimientos de seguridad/emergencia de la tienda: números de teléfono críticos y formularios y protocolos de notificación de incidentes.
- Realizar una limpieza regular de las superficies de los mostradores, el equipo de la tienda, los baños y otras tareas asignadas.
- Participar en todas las actividades de desarrollo de ventas de la tienda, servicio al cliente y formación de equipos.
- Participar activamente en la comunicación y las iniciativas de la tienda (p. ej., tablero de comunicación, reunión diaria, concursos de la tienda, etc.)
- Vivir y ejemplificar los valores fundamentales de la DG ACE
Position Summary
The primary responsibility for all positions with DG ACE HARDWARE is to Amaze Every Customer Every Time and uphold the Core Values as determined by the management team. Retail cashiers are responsible for providing customers with fast and friendly service at the cash register area. Other responsibilities may include managing shelves and inventory, and maintaining the overall appearance and cleanliness in the store.
Essential Duties and Responsibilities
- Provide prompt and courteous customer service.
- Precisely and accurately handle money, checks, and other types of payment received for product sold including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise.
- Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies and practices.
- Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies
- Be knowledgeable and actively participate in all sales promotions and other campaigns.
- Practice suggestive selling and build customer relations.
- Be aware of sales goals and performance against those goals.
- Review and adhere to all city, county, state, and federal laws affecting store operations.
- Maintain a neat personal appearance and wear company uniform and nametag at all times.
- Address customer complaints in a positive manner. Document complaints for follow up by Store Manager when necessary.
- Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.
- Face front and dust merchandise near register area.
- Follow company policies and procedures for all transactions.
- Engages the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them.
- Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol.
- Perform regular cleaning of counter surfaces, store equipment, restrooms and other duties as assigned
- Participate in all store sales building, customer service, and team-building activities.
- Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
- Live and exemplify DG ACE’s Core Values
Required Knowledge Skills and Abilities
- Cashier experience in a similar position or proficiency in a similar task
- Exceptional customer service skills & the ability to help maintain a customer focused culture
- Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed
- Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests and ACE corporate representatives.
- A continuous pattern of regular and prompt attendance is required.
- Must be able to work a flexible schedule of nights, days, weekends, and holidays
- Bilingual (Spanish) verbal and written communication skills highly desired.
Physical Requirements
The minimum physical requirements for this position include:
- Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
- Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth
Job responsibilities may change based on the needs of the business.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.
I acknowledge that I have reviewed the job description outlined above and agree that it identifies the responsibilities that I have agreed to perform. I also understand that additional duties may be assigned by my manager or supervisor.
Position Summary
The primary responsibility for all positions with DG ACE HARDWARE is to Amaze Every Customer Every Time and uphold the Core Values as determined by the management team. Retail cashiers are responsible for providing customers with fast and friendly service at the cash register area. Other responsibilities may include managing shelves and inventory, and maintaining the overall appearance and cleanliness in the store.
Essential Duties and Responsibilities
- Provide prompt and courteous customer service.
- Precisely and accurately handle money, checks, and other types of payment received for product sold including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise.
- Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies and practices.
- Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies
- Be knowledgeable and actively participate in all sales promotions and other campaigns.
- Practice suggestive selling and build customer relations.
- Be aware of sales goals and performance against those goals.
- Review and adhere to all city, county, state, and federal laws affecting store operations.
- Maintain a neat personal appearance and wear company uniform and nametag at all times.
- Address customer complaints in a positive manner. Document complaints for follow up by Store Manager when necessary.
- Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.
- Face front and dust merchandise near register area.
- Follow company policies and procedures for all transactions.
- Engages the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them.
- Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol.
- Perform regular cleaning of counter surfaces, store equipment, restrooms and other duties as assigned
- Participate in all store sales building, customer service, and team-building activities.
- Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
- Live and exemplify DG ACE’s Core Values
Required Knowledge Skills and Abilities
- Cashier experience in a similar position or proficiency in a similar task
- Exceptional customer service skills & the ability to help maintain a customer focused culture
- Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed
- Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests and ACE corporate representatives.
- A continuous pattern of regular and prompt attendance is required.
- Must be able to work a flexible schedule of nights, days, weekends, and holidays
- Bilingual (Spanish) verbal and written communication skills highly desired.
Physical Requirements
The minimum physical requirements for this position include:
- Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
- Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth
Job responsibilities may change based on the needs of the business.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.
I acknowledge that I have reviewed the job description outlined above and agree that it identifies the responsibilities that I have agreed to perform. I also understand that additional duties may be assigned by my manager or supervisor.
