Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.
Position Summary
We are seeking a dedicated and detail-oriented Assistant Manager to join our resort's housekeeping team. The Assistant Manager will support the Resort Housekeeping Manager in overseeing the daily operations of the housekeeping department to ensure exceptional cleanliness and guest satisfaction throughout the resort.
Position Duties/Responsibilities
- Assist the Resort Housekeeping Manager in planning, organizing, and supervising the daily activities of the housekeeping team.
- Coordinate housekeeping schedules and assignments to ensure proper coverage and efficiency.
- Train, supervise, and motivate housekeeping staff to uphold resort standards and provide excellent guest service.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to maintain cleanliness and adherence to standards.
- Monitor inventory of cleaning supplies and equipment, and place orders as needed.
- Handle guest requests, complaints, and inquiries promptly and professionally.
- Ensure compliance with health, safety, and sanitation standards.
- Collaborate with other departments, such as Front Desk and Maintenance, to coordinate guest requests and maintenance needs.
- Assist in the recruitment, hiring, and onboarding of new housekeeping team members.
- Communicate departmental updates to the Resort Housekeeping Manager.
- Other Duties as assigned.
Guest Service/Conduct
Personal and professional accountability is an important aspect of employment with Shanty Creek Resorts. To that end, all Shanty Creek employees are required to adhere to Resort policies and standards of conduct while providing our guests with the highest level of service possible. No matter their position, all members of our staff may have opportunities to interact with our guests on a daily basis, therefore all employees must:
- Meet, on a daily basis, the personal appearance and uniform standards as identified by the Shanty Creek Resorts Employee Handbook.
- Utilize all tools provided to ensure that prompt and correct service and information is being given to our guests.
- Conduct themselves in a professional manner at all times, maintaining the highest standards of guest service in their interactions with fellow employees, vendors, and most importantly our guests.
- This position requires extensive guest contact and decisions that directly affect the experience of Shanty Creek Resorts’ group clients. Adherence to the Resorts’ standards of service is critical to the success of the incumbent.
Professional Experience
Previous experience in housekeeping or hospitality management, with at least 2 years in a supervisory role.
Education
High school diploma or equivalent required.
Degree or certification in Hospitality Management or related field preferred..
Required Skills
- Knowledge of cleaning techniques, chemical handling, and safety procedures.
- Strong leadership, organizational, and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent attention to detail and commitment to high standards of cleanliness.
- Proficiency in MS Office and property management systems (PMS) preferred.
- Flexibility to work evenings, weekends, and holidays as needed.
- Must possess a valid driver’s license.
- Strong oral and written communication skills are required
The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position works primarily indoors, but some outdoor exposure may be expected.