POSITION SUMMARY:
Responsibilities include training and supervising all housekeeping staff to ensure all room/suites and public areas are cleaned, promote productivity, and comply with hotel standards. Provide organization, instruction, and guidance to members of the Housekeeping Staff. Acts as the head of the Housekeeping Department in the absence of the Director of Housekeeping.
ESSENTIAL FUNCTIONS:
- Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas.
- Inspect guest rooms, public areas and heart of the house for cleanliness.
- Distribute/delegate room and cleaning assignments to Housekeeping team members.
- Supervise and Monitor work performance of team members by conducting rooms and public area inspections. Complete reports, verify status reports, report clean suites to hotel front desk and/or load into automated property management systems.
- Monitor Lost and Found.
- Monitor payroll reports and work schedules.
- Plan and conduct staff meetings to ensure open communication amongst team members. Attend various operational related meetings to obtain and disseminate pertinent information.
- Ensure stockrooms and carts are maintained with proper supplies.
- Train, motivate, coach, counsel, and discipline staff members.
- Maintain a regularly scheduled cleaning program.
- Maintain supplies and linen inventories.
- Ensure housekeeping requests from guests or management are responded to in a timely, efficient and friendly manner.
- Collaborate with other departments to enhance overall guest satisfaction.
- Assist room attendants and housepersons in securing all supplies and tools necessary for the completion of daily tasks.
- Supports the housekeeping department’s performance recognition process.
- Monitor proper use and compliance with hazardous chemicals and the Hazcom program.
- Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas using HotSOS
- Complete monthly linen and supply inventory.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- Performs other duties and responsibilities as assigned or required.
Minimum Experience, Education, Skill & Physical Requirements:
- High School diploma or equivalent required
- Must be able to read, write, understand and speak the English language
- Previous supervisory experience strongly preferred
- General knowledge of cleaning chemicals and their safety preferred
- Must be able to lift up to 20 pounds and carry up to 10 pounds
- Must be able to spend the majority of the day walking, twisting, bending, pushing and pulling
- Strong attention to detail required
- Must be able to work under pressure and simultaneously prioritize multiple projects
- Must be flexible in hours and days worked
- Must be capable of working in a fast paced environment with multiple interruptions
- Excellent communication and interpersonal skills with the ability to interact with many types of personalities
