Headquartered in Reno, Nevada, Ace Hospitality Services Group was established in 1991. Since then, we have grown into a multiservice nationwide cleaning and staffing company to various hotel brands, resorts, hospitals, restaurants and government facilities. For over 30 years, we have proven over time that our approach combined with quality and luxury provides results.
Location: Bonita Springs, FL
Status: FT & Weekends Mandatory
Job Summary:
The Housekeeping Inspector is responsible for assisting in the supervision and control of the Ace Housekeeping staff on assigned floor and any other needed areas. The Housekeeping Inspector is responsible for the cleanliness, arrangement, and supply of all guest rooms in an assigned section and inspection of the rooms following hotel standards of cleanliness. The Housekeeping Inspector will work on supporting the Operations Team as an Inspector capacity. The Housekeeping Floor Inspector will train and motivate staff to ensure the highest standard of service and presentation. Fill in whenever needed, to ensure the department exceeds all customer service need and work to always provide the highest quality of service to all Guests.
Duties and Responsibilities are, but not limited to the following:
● Ensure guest satisfaction through room cleanliness and attention to guest’s needs.
● Ability to professionally interact with and resolve guest and employee’s issues.
● Believe and demonstrate the Ace Vision and Mission Statement.
● Responsible for assisting in the supervision and control of the Guest Room Attendants.
● Responsible for the cleanliness, arrangement, and supply of all guest rooms in an assigned section.
● Coach/train current and new employees
● Always provide the highest quality of service to the customer.
● Deal promptly and effectively with guest complaints and requests.
● Inspect guest rooms on a daily basis to ensure standards of cleanliness.
● Promote teamwork and employee morale.
● Maintain cleanliness and organization of linen rooms and Guest Room Attendant’s carts.
● Ensure ready status of all rooms daily.
● Inspect room for maintenance needs and report on maintenance service requests.
● Log rooms cleaned on daily housekeeping report.
● Must wear proper uniform at all times in accordance with the Standards of Appearance.
● Have a thorough knowledge of emergency procedures.
● Practice safety standards at all times.
● Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
● Assist in recruiting efforts by screening and interviewing potential candidates
● Reports and follow direction from the Ace - Hotel Supervisor on site
- Other duties may be assigned.
Qualifications:
· Comfortable with high pace environment
- Must be Bilingual (English/Spanish)
· Hotel experience a plus
· Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
· Great Attitude
· Great Guest Services Experience
· Detailed Oriented
· Focus Driven
Perks:
· Health Benefits
· Great Team Environment
· Employee Corporate Discounts – Hotel, Airlines, Universal Studios, Disneyland, Movie Tickets, Shopping Deals and more!
Work Enviroment:
- Able to lift, push and pull up to 50 lbs.
- Able to work all shifts and holidays.
- Able to multi-task in a high paced environment.
- Able to stand for long periods of time.
- Work in hot environment.
- Keep a clean and tidy workstation.
- Be able to self-motivate.
- Able to follow written or verbal instructions.
Qualities:
· Friendly personality
· Trustworthy
· Punctual
· Organized
· Guest Service Oriented
Physical Demand:
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, Hotel environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the Hotel; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Best Efforts:
At all times during the term of this Agreement, Employee agrees to provide their best efforts and skills to perform the duties and tasks as outlined herein. Employee agrees to represent and project the Employer in the highest regard and represent themselves in a professional and ethical manner at all times. Employer is in the hospitality business, therefore, Employee is expected to provide a friendly, welcoming attitude and a high level of customer service to our hotel guests, our customers and fellow employees.
Job Type: Full-time
Pay: $17.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
Experience:
- Housekeeping Inspector: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Language:
- English (Preferred)
- Spanish (Preferred)
Work Location: In person
