House Person
Department – Housekeeping
Reports to – Housekeeping Supervisor
What’s the job?
As a House Person – you’ll properly and efficiently perform all housekeeping duties in the common areas of the hotel including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room, employee bathroom, and meeting rooms. The House Person should demonstrate quality guest service skills, ensure a professional and helpful attitude when interacting with guests and complete tasks in a timely manner.
Your day-to-day
Routine & Deep Cleaning
- Front Entrance, Lobby, Public Areas at property: Clean thoroughly and efficiently, in accordance with Opal’s training and standards.
- Supplies & Amenities: Replenish supplies and amenities in job related areas in accordance with Opal’s standards.
- Employee Areas: Clean employee breakroom and bathroom thoroughly, efficiently, and as assigned or required by the supervisor, in accordance with Opal’s training and standards.
- Deep clean public areas thoroughly, efficiently, and when assigned, in accordance with Opal’s training and brand standards.
Quality
- Guest Service: Work closely with the housekeeping staff to ensure that the hotel meets/exceeds Opal’s and brand standards for guest satisfaction.
- Facilities: Consistently ensure that all areas of the hotel meets/exceeds Opal and Brand quality standards.
- Guest Requests: Satisfy all guest requests in accordance with Opal training and standards.
- Communication: Politely greet and acknowledge all guests and hotel associates as encountered.
Profit
- Effectively support the control and management of all housekeeping operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping activities.
Safety & Security
- Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.
- Emergency: In case of an emergency, strictly follow Opal’s safety and security training and protocol.
Requirements
- Minimum high school diploma
- 1 year experience in the hospitality industry.
- Willing to work flexible hours
- Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.
- Must wear appropriate uniform as prescribed by Opal’s policy.
- Must maintain personal cleanliness
- Strength – with occasional lifting of items up to 50 pounds and/or pushing/pulling heavy objects.
Specific Responsibilities
- Have a thorough understanding of all hotel operating procedures.
- Utilize Logistics per Opal Standard Operating Procedures as appropriate (including but not limited to entering and completing work orders and guest requests)
- Be responsible for Guest Room Item Delivery; deliver items to guest rooms as requested by the Front Desk
- Be knowledgeable of all public areas and standards for supplies.
- Maintain public areas clean, attractive, safe and presentable at all times.
- Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
- Keep your supervisor updated on project progress and alert them to any repairs needed.
- Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
- Be organized - keep on top of supplies and amenities and always try to minimize waste.
- Reunite items with owners – and log any lost and found property in Logistics.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Clean and sanitize guest areas, replenish supplies and amenities in accordance with Opal’s training and standards.
- Perform deep cleaning tasks as assigned.
- Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion.
- Comply with and honor the housekeeping staff work schedules.
- Follow the company appearance and uniform policy.
- Attend daily huddles departmental meetings.
- Perform and be accountable for delegated responsibilities and duties.
- Inform the Facilities Manager or Housekeeping Supervisor of any unique situations, or unusual developments in housekeeping operations.
- Handle guest complaints effectively.
- Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
- Walk the outside of property including the parking lot, to ensure all trash is picked up and trash receptacles are emptied; smoking areas are cleared of debris and all buds picked up.
- May assist with other duties as assigned – unexpected moments when we have to pull together to get a task done.
Optimum Attributes
- Attention to detail
- Good Communication skills
- Well-groomed and professional appearance
- Willing to take responsibility and accountability
- Willing to work on weekends and holidays if required
- Consistent and congruent.
- Pleasant personality
- Responsive in a timely and caring manner
- Good listener and understanding what the guest wants and needs
Performance Standards
Performance shall be measured by the following:
- Guest Service Index (GSS)
- Brand Quality Audit (QA)
- Opal 360 Audit
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Equal Opportunity Employer
