Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.
For more information visit http://thecolonypalmbeach.com.
The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.
JOB OVERVIEW: Assist in supervising, training, and inspecting the performance of all Housekeeping & Laundry personnel ensuring that all procedures are completed to the hotel's standards. Enforce staff compliance with established safety and sanitation policies. Perform a variety of housekeeping & laundry duties where necessary in an attentive, friendly, efficient, and courteous manner, in accordance with hotel policies and procedures, in order to create a warm, friendly, comfortable, and luxury environment for our guests.
Essential Job Functions
- Assist the Director of Housekeeping in assigning, training and supervising the housekeeping, laundry, turndown, and public area staff and carrying out the housekeeping program to ensure the maximum efficiency in excellent performance, maintaining the policies and luxury standards of the property.
- Responsible for maintaining guest rooms and public areas in a clean, comfortable and saleable condition, including the heart of the house areas, as per company and Forbes five-star standard.
- Supervise all housekeeping staff to safeguard compliance with system of controls to ensure that maximum standards of luxury service are maintained.
- Conduct Daily Line Ups as well as Housekeeping & Laundry departmental meetings in the absence of the Director of Housekeeping.
- Plan and issue daily work assignments to employees in the absence of the Director of Housekeeping.
- Verify status on room reports, determine discrepant rooms, prioritize and update status of departing member/guest rooms.
- Coordinate with the Front Office to review occupancy levels and staff labor accordingly. Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate.
- Announce presence by knocking on guest room doors; return at a later time to clean occupied rooms.
- Verify accuracy of Do Not Disturb rooms in accordance with hotel procedures.
- Assist with completing housekeeping, laundry, turndown and public area attendant duties, including but not limited to:
- Clean and disinfect guest rooms, bathrooms, bedrooms, hallways, living rooms, kitchens, floor corridors.
- Clean and disinfect public areas, restrooms, Food & Beverage and Banquet outlets, guest areas, lobbies, offices and back-of-house areas.
- Load washers and dryers, sort, press and fold linens.
- Replenish mini bars per hotel procedures.
- Carry out room inspections on a consistent basis and ensure that cleanliness and condition of each area meet designated hotel standards. Directly contact respective personnel and relay any deficiencies that are to be corrected.
- Ensure that efficient system is upheld in the maintaining of work orders ensuring that they are adhered to by Housekeeping departments.
- Respond to all radio calls, voicemail, emails promptly.
- Document pertinent information in department logbook and/or guest incident action forms.
- Assist in scheduling and overseeing deep cleaning projects for all hotel areas.
- Complete all paperwork and duties before leaving.
- Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor.
- Accommodate guest requests for Housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items with appropriate employees.
- Monitor all V.I.P.'s special guests and requests.
- Monitor and handle any guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
- Maintain a room history journal detailing inventory, major maintenance and repairs, renovations and general cleaning.
- Assist with coordinating the preventive maintenance schedule of rooms and public area with the Engineering Department.
- Evaluate condition of furniture, fixtures, décor, etc. Report needed repairs to the Engineering Department.
- Test and evaluate cleaning supplies and equipment.
- Assist with renovations and special projects.
- Responsible for maintaining pool chairs, cushions and towels according to hotel standards, ensure that pool areas are set up each morning and soiled towels and cushions are removed each evening.
- Oversee and ensure that fitness set-up and break-down is completed in a timely and efficient manner.
- Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
- Ensure that all equipment is maintained and used accordingly.
- Assist with monthly inventories.
- Inspect supply levels, cleanliness and organization of floor closets and assign designated employees to rectify any deficiencies.
- Assist with weekly schedules.
- Assist with the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.
- Daily ensure that assigned staff has reported to work; assist with documentation procedures to appropriate individuals ensuring that all late and absent employees are documented and disciplined properly.
- Assist with reviewing departmental worked hours for payroll.
- Maintain safe working conditions through appropriate training. Ensure that the Housekeeping & Laundry employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines.
- Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.
- Ensure that employees comply and abide by the employee standards of conduct at all times.
- Provide feedback on staff performance to the Director of Housekeeping. Assist with performance reviews.
- Report any disciplinary problems to the Director of Housekeeping as well as participate in the counseling and growth of employees.
- Successfully complete the training/certification process for this position.
- Follow lost & found policy and report all found items to Security.
- Ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
- Report suspicious activity to the security department.
- Perform other related duties as assigned.
Secondary Job Functions
- Keep up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.
- Any other functions of the position that are incidental to the performance of essential/fundamental job duties, whether or not listed above.
Standard Specifications
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.
Qualifications
Essential:
- High school diploma or equivalent.
- Two years of experience in a Housekeeping Supervisor role, or similar.
- Previous work experience in a luxury hotel/resort.
- Knowledge of proper chemical handling, cleaning techniques, requirements and use of equipment.
- Thorough knowledge of hotel services and amenities.
- Ability to provide legible communication.
- Must be able to communicate effectively both verbally and in writing with superiors, management, colleagues, employees, guests, and individuals inside and outside the Company.
- Ability to communicate in a second language, preferably Spanish and/or Creole.
- Excellent guest service skills.
- Ability to perform basic mathematical calculations.
- High degree of attention to detail and confidentiality.
- Excellent problem solving and decision-making skills.
- Excellent computer skills, proficiency in Microsoft Office Suite, including Excel.
- Effective organizational, stress management and time management skills.
- Demonstrates a sense of urgency and ability to meet deadlines.
- Ability to work independently and as a team member.
- Availability to work holidays, weekends, evenings and periods of high demand.
Desirable
- College degree, hospitality management preferred.
- Knowledge of Forbes luxury service standards.
- Working knowledge of a hotel property management system.
Skills
Essential:
- Ability to maintain and enforce hotel’s standards, policies and procedures with assigned staff.
- Ability to prioritize and organize work in addition to delegating work to appropriate individuals.
- Outstanding supervisory skills.
- Ability to direct performance of assigned staff and follow up with corrections where needed.
- Ability to motivate and provide support for the entire department and maintain a positive work environment as well as encourage lateral service when possible.
- Ability to ascertain staff training needs and provide such training.
- Ability to be a clear thinker in situations of pressure or time constraint while exercising good judgment at all times.
- Ability to work well under pressure of check-in/check-out of hotel guests/visitors and in coordinating all departmental functions.
- Ability to focus attention on details.
- Ability to maintain the confidentiality of guests and pertinent hotel information and convey the same sense of confidentiality to all employees.
- Ability to ensure the safety and security of all employees.
- Ability to work with minimum supervision.
- Provide an environment of positivity and growth while instilling well-being in each employee.
Physical Requirements
- Prolonged periods of standing and walking and frequent pulling, pushing and bending.
- Continuous movement throughout the hotel.
- Exposure to outdoor environmental factors.
- Able to grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.