G2 Secure Staff, LLC
Cargo Service Agents - DFW Airport
Job Summary
Cargo Service Agents receive, inspect and screen packages and cargo for shipment on aircraft including the preparation of reports and documents required to ensure safe, timely and accurate shipments. Obtain clearance of inbound cargo and process all required governmental and regulatory documents, including air way bills and transfer manifests. Provide customer service to the public at the counter to ensure accurate and complete shipping documentation. Provide professional customer service via phone and written communication regarding shipments. Project a positive, courteous and customer service oriented image.
QUALIFICATIONS:
EDUCATION AND EXPERIENCE
- High School diploma or equivalent Required
- Minimum one year Data Entry/Computer experience Preferred
- Minimum one year customer service experience Preferred
- Must be 18 years of age or older Required
- Minimum one year Cargo Experience in Import and Export and Tracking Preferred
- Pass an extensive post-offer pre-employment drug test, background check and criminal history record check required to obtain access to airport security identification display areas (SIDA)·Required
- Ability to work nights, weekends and holidays to serve airline passengers ·Required
Job Summary
- Act as handling agent for airline
- Able to process Airway Bills
- Perform Inventory
- Inform all authorized parties concerning movement of Airline's aircraft and cargo.
- Compile, dispatch and receive all messages pertaining to Cargo Handling operation.
- Prepare / process cargo document's, air and way bills.
- Answer Airline's telephone and take appropriate action when necessary and / or required.
- Obtain customers clearance of inbound cargo and prepare all necessary procedures as required.
- Track all Cargo Manifest for cargo transfers
- Conduct physical inspections and screenings of packages
- Prepare the Unit Load Device Receipt for all transfers and distribute copies according to Airline Protocol.
- Possess the tact to deal with all levels of situations, client representatives, employees and the public.
- Customer Notification- Advise customers via email, telephone and or written of arriving shipments.
- Airway Bill Input -- Complete airways bills required data entry and update computer record as well as reviewing all paperwork to ensure accuracy and completion.
- Must be familiar with all FAA / Airline Guidelines and regulations
- Keep immediate supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
- Project a positive image and respond to inquiries from client, staff and public in a courteous manner.
- Utilize appropriate communications channels and maintain records, reports and files as required.
- Must be in proper uniform attire as directed by company standards
- Adhere to company policies, procedures etc...
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
- Perform other duties based on the company's needs. Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training.
Benefits
- Paid Time Off
- Health Benefits
- 401K Plan with Company Match
- Generous Company Holidays
- Company-provided Uniforms
- Relocation Assistance may be available
- Competitive Compensation Package including Benefits and Bonus Opportunities
EOE/M/F/D/V/SO
COVID-19 precautions
· Personal protective equipment provided or required
· Plastic shield at work stations
· Temperature screenings
· Social distancing guidelines in place
· Sanitizing, disinfecting, or cleaning procedures in place
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- Warehouse: 1 year (Preferred)
- Data Entry: 1 year (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person