Please note the location for this position is WorldMark Arrow Point located halfway between Harrison and Coeur d'Alene at 5448 S Arrow Point Drive, Harrison, ID 83833, Please fill out an application at https://careers.wyndhamdestinations.com to be considered for this position.
Go Put the World on Vacation
At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.
Summary
A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.
Essential Job Functions
Responsibilities include, but are not limited to:
- Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens. Observe
precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors. (60% time)
- Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)
- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
- Build a “Count On Me” Culture: Continuously
exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
- Performs other duties as needed (5% time)
Desired Qualifications
a) Education
- High School diploma or equivalent preferred
b) Training requirements
c) Knowledge and skills
- Detail oriented with organizational skills
- Familiarity with cleaning products and equipment
- Ability to read and comprehend routine instructions, short correspondence and memos
- Ability to give high priority to customer service
- Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and
staff
- Must be people oriented and able to work independently or with others as needed
d) Technical Skills
- Has knowledge of general cleaning concepts
- Has knowledge of cleaning chemicals
- Has experience with cleaning tools and equipment
e) Job experience
- Six months related housekeeping experience
Unless there is a legal requirement, experience will be accepted for the education requirement.
Job Type: Full-time
Pay: $15.50 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Ability to commute/relocate:
- Harrison, ID 83833: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Cleaning: 1 year (Preferred)
Work Location: In person
