Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.
For more information visithttp://thecolonypalmbeach.com
The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.
JOB OVERVIEW: Main focus is to prepare the rooms for arrival. Training and guiding housekeeping employees in performing all Housekeeping task so that they are performed to company standard. Enforce staff compliance with established safety and sanitation policy and procedures. Perform variety of housekeeping & laundry duties where necessary in an attentive, friendly, efficient and courteous manner, in accordance with hotel policy and procedures, The goal is to create a warm, friendly, welcoming, comfortable and luxury environment for our guests.
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Exposure to outdoor environmental factors.
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Able to grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
ESSENTIAL JOB FUNCTIONS:
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Assist the Director of Housekeeping in assigning and ensuring all rooms/villas are ready by 4:00pm check-in time.
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Responsible for maintaining guest rooms and public areas in a clean, comfortable and saleable condition, including heart of the house areas, as per company and Forbes five-star standard.
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Supervise all housekeeping staff to safeguard compliance with system of controls to ensure that maximum standards of luxury service are maintained.
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Perform Individual Room Inspections on the Room Attendants to ensure they are cleaning the rooms/villas to Forbes Standard.
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Make adjustments to room assignments to speed up the room completion process.
- Verify status on room reports, determine discrepant rooms, prioritize and update status of departing guest rooms in Rover.
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Coordinate with the Front Office to verify room status accuracy.
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Announce presence by knocking on guest room at least 3 times.
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Verify accuracy of Do Not Disturb rooms in accordance with hotel procedures.
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Assist with completing housekeeping, laundry, turndown and public area attendant duties, including but not limited to:
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Clean and disinfect guest rooms, bathrooms, bedrooms, hallways, living rooms, kitchens, floor corridor.
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Clean and disinfect public areas, restrooms, guest rooms as needed.
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Ensure all room amenities are in place in the room. Call Front Desk if Dyson Hair Dryer/Straighteners are missing upon checkout.
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Carry out room inspections on a consistent basis and ensure that cleanliness and condition of each area meet designated hotel standards. Directly contact respective personnel and relay any deficiencies that are to be corrected.
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Ensure that efficient system is upheld in the maintaining of work orders ensuring that they are adhered to by Housekeeping departments and communicated to the Engineering Department.
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Respond to all radio calls, voicemail, emails promptly.
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Document pertinent information in department logbook and/or guest incident action Tracker.
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Complete all paperwork and duties before leaving for the day
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Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor.
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Accommodate guest requests for Housekeeping items or additional supplies expediently and courteously.
- Monitor all V.I.P.'s special guest requests.
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Own Follow-up and communicate all guest complaints.
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Evaluate condition of furniture, fixtures, dcor, etc.Report needed repairs to Engineering Department
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Assist with monthly inventories.
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Inspect supply levels, cleanliness and organization of floor closets and assign designated employees to rectify any deficiencies.
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Maintain safe working conditions with all Fire Department Safety codes and OSHA guidelines.
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Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.
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Ensure that employees comply and abide by the employee standards of conduct at all times.
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Provide feedback on staff performance to Director of Housekeeping.
- Report any disciplinary problems to the Director of Housekeeping as well a
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Successfully complete the training/certification process for this position.
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Follow lost & found policy and report all found items to Security.
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Ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
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Report suspicious activity to security department.
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Perform other related duties as assigned.
SECONDARY JOB FUNCTIONS:
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Keep up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.
STANDARDSPECIFICATIONS:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.
Qualifications:
Essential:
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High school diploma or equivalent.
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Two years of experience in Housekeeping Lead role, or equivalent
- Previous work experience in a luxury hotel/resort.
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Knowledge of proper chemical handling, cleaning techniques, requirements and use of equipment.
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Thorough knowledge of hotel services and amenities.
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Ability to provide legible communication.
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Must be able to communicate effectively both verbally and in writing with superiors, management, colleagues, employees, guests, and individuals inside and outside the Company.
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Ability to communicate in a second language, preferably Spanish and/or Creole.
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Excellent guest service skills.
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Ability to perform basic mathematical calculations.
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High degree of attention to detail and confidentiality.
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Excellent problem solving and decision-making skills.
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Ability to use a computer, knowledge of Microsoft Office and excel.
- Effective organizational, stress management and time management skills.
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Demonstrates a sense of urgency and ability to meet deadlines.
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Ability to work independently and as a team member/Leader.
Desirable:
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High School Diploma or some College preferred.
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Knowledge and or exposure to Forbes luxury service standards preferred.
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Working knowledge of a hotel property management system.
Skills:
Essential:
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Ability to maintain and enforce hotels standards, policies and procedures with assigned staff.
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Ability to prioritize and organize work in addition to delegating work to appropriate individuals.
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Outstanding Lead/Supervisory skills.
- Ability to direct performance of assigned staff and follow up with corrections and desired outcome.
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Ability to motivate and provide support for entire department and maintain a positive work environment as well as encourage lateral service when possible.
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Ability to ascertain staff training needs and provide such training.
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Ability to be a clear thinker in situations of pressure or time constraint while exercising good judgment at all times.
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Ability to work well under pressure of check-in/check-out of hotel guest/visitors and in coordinating all departmental functions. Meet committed check-in time for all guest.
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Ability to focus attention on details.
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Ability to maintain confidentiality of guests and pertinent hotel information and convey the same sense of confidentiality to all employees.
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Ability to ensure the safety and security of all employees.
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Ability to work with minimum supervision.
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Provide an environment of positivity and growth while instilling well-being in each employee.
Physical Requirements:
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Prolonged periods of standing and walking and frequent pulling, pushing, and bending and lifting.
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Continuous movement throughout hotel.
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Exposure to outdoor environmental factors.
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Able to grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.