Benefits:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(K) Match
- Paid Time Off
JOB SUMMARY: Responsible for the overall cleanliness of the hotel including rooms and public areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guest needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.
ESSENTIAL FUNCTIONS:
- Guest Services
- Monitors and maintains level of cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas
- Enforces standard procedures for the acceptance, security, and return of guest lost and found items
- Ensures quality services are rendered in meeting guests' needs and that good guest relations are enhanced
- Works with other department heads to resolve guest complaints
- Financial Management
- Assists General Manager in the development of the Housekeeping department's monthly budget and monitors department's performance as compared to budget
- Orders and receives supplies to maintain adequate inventory levels on a weekly basis
- Conducts quarterly audits of inventory of linen, supplies and equipment
- Maintains budgeted labor standards by forecasting and comparing forecast to actual
- Establishes and maintains cost-control systems on linen inventories, cleaning supplies and labor costs, by forecasting and comparing forecast to actual
- Operational Management
- Manages back of house according to established company procedures
- Compiles and reports accurate guest-room status to Front Office throughout the day as well as at the end of the day
- Communicates any discrepancies in room status and ensures that corrective action is taken
- Communicates with other department heads to resolve deficiencies and repair items same day to ensure rooms are not left out of order whenever possible
- Performs special assignments and projects as requested
- Participates in the MOD Program including, but not limited to, being available to cover back of house shifts during a call offs as needed
- Maintains room quality and amenities based on hotel objectives and policy and procedures
- Responsible for ensuring all rooms are deep cleaned on a quarterly rotation in priority order and inspect room once completed
- Inspect all guestrooms each day to ensure the quality and integrity of the room
- Complete inspection and close out of each back of house employee’s work area to ensure all tasks were completed on said employee’s checklist before employee clocks out
- If occupancy is under 50 rooms, will complete assigned tasks as well as complete deep cleans, clean guestrooms or other tasks to offset any potential downtime
- Safety, Security and Compliance
- Manages in compliance with established company policies and procedures as well as Local, State, and Federal laws and regulations
- Knows local health and safety codes and regulations that apply to the hotel
- Recognizes and corrects potential safety hazards such as broken doors or railings, fire hazards, wet floors, etc
- Understands and follows policies and procedures for the hotel’s key control system and ensures others are trained in the same
- Human Resources
- Schedules back of house staff according to forecasted occupancy and makes adjustments daily as occupancy changes as needed
- Responsible for the hiring, termination, performance evaluations, training and development of all back of house staff
- Maintains departmental communication through the effective use of staff meetings, log books and bulletin boards
- Performs other related and unrelated tasks as assigned by management
JOB SPECIFICATIONS:
- Environmental Conditions
- 95% Inside: Protection from weather conditions but not necessarily from temperature changes
- 5% Outside: No protection from weather conditions during property walks and inspections
- Essential Skills
- Knowledge of budgeting, forecasting, staffing, scheduling.
- Ability to supervise/manage and knowledge of management responsibilities to hotel and to employees.
- Ability to order and receive supplies and maintain adequate inventory levels.
- Ability to communicate effectively with members of other hotel departments.
- Requires familiarity with applicable franchise standards and procedures
- Educational/Vocational Preparation
- Associate's Degree in Hotel management preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree. Minimum five years housekeeping experience with three years in a supervisory capacity required
Salary and Benefits:
- Starting salary at $35,000 per year
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(K) Match
- Paid Time Off
Powered by JazzHR
ydGWVT7gwD