Basic Function
To oversee all aspects of quality assurance/control, customer, and team member relations as it relates to quality and to coach Team Members to understand and effectively follow all Merry Maids cleaning techniques and procedures using Merry Maids products and equipment.
Primary Responsibilities
- Arrive at work on time.
- Check 4-6 houses each day.
- Make certain all cleaning products and equipment are used properly.
- Demonstrate proper cleaning techniques to team members out in the field.
- Call Customers for proactive quality checks to make sure team members are following procedures in the homes.
- Perform ride-alongs or inspections as assigned by the Franchise owner or Office Manager.
- Follow up on customer concerns.
- Coach team members about any concerns from the customers.
- Answer in-bound phone calls.
Secondary Responsibilities
- If necessary, fill in during Teammate/Captain absences.
- Help maintain a clean and fresh appearance of the office.
- At all times contribute to a positive work climate and to the overall team effort of the company.
- Shall perform other reasonable, related duties as assigned or requested.
Supervision Responsibility
Field/Support Personnel
Essential Qualifications
- Speaking and hearing English.
- Reading English on an average adult level.
- Writing English clearly.
Special Requirements
- Ability to drive personal car to several work site locations throughout the workday.
- Ability to withstand regular physical contact with dog and cat hair, dust, mold, mildew, and cleaning solutions.
- Ability to lift 20 pounds bending, twisting, stooping, kneeling, reaching, pushing, pulling, and carrying.
- Ability to wash all hard surface floors on hands and knees.
This position description describes the general nature and level of work performed by those assigned to this position. This is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position. The Company reserves the right to modify this description in the future, with or without notice to the employee. This position description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Mileage reimbursement
- On-the-job training
- Paid time off
- Referral program
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Rotating weekends
Supplemental Pay:
Experience:
- Customer service: 1 year (Preferred)
- Cleaning: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
Willingness to travel:
Work Location: In person