Job description
Position Overview
Maintain, encourage, and grow healthy customer and staff relations to support overall growth and development while ensuring the day to day operations are running smoothly and that all company assets are protected.
SUMMARY OF RESPONSIBILITIES
1. Increase and retain proper and adequate staffing requirements through management of the recruiting, interviewing, and selection of new team members to support operational demands and revenue growth.
2. Responsibly manage staff attendance and time off requests to support operational demands within business hours and fill in during staff absences when required.
3. Build and lead teams to deliver superior customer service.
4. Recruit, interview, and hire technicians.
5. Ensure that all branch personnel perform their job duties in a safe manner and that they take all reasonable precautions to avoid work related accidents.
6. Maintain a structured and organized work environment.
7. Maintain a positive and professional work climate.
8. Increase revenue and customer base.
9. Maintain and protect all company's property.
10. Maintain discretion and professionalism with all sensitive matters concerning staff and customers.
11. Maintain positive customer relations through active and timely communication.
12. Maintain all necessary business and administrative files, including but not limited to employee and customer files.
13. Stock and maintain all necessary equipment, products, and supplies.
14. Submit weekly payroll in a timely manner.
15. Administrate proper daily scheduling for cleanings.
16. Monitor all customer communication to ensure that all customers are being responded to in a timely manner.
17. Professionally receive customer service issues and deescalate when required.
18. Assist and coach the trainer/supervisor to further develop a quality assurance program to improve the overall quality of services being provided.
19. Maintain an acceptable customer satisfaction review rating.
20. Assist with field emergencies when needed.
Education and Experience Requirements
· Speaking English and Spanish is preferred
· 2-3 years of business management experience preferred
· Sales management strongly preferred
· Experience building and developing teams strongly preferred
· Job requires travel as necessary for training purposes
Knowledge, Skills and Abilities
- Knowledge of management skills in the completion of ongoing tasks and project.
- Knowledge of organizations business practices, issues faced, and problem resolution.
- Have good computer skills
- Strong organizational skills
- Strong leadership skills
Secondary Responsibilities
Shall perform other reasonable, related duties as assigned or requested.
Location: 7215 Boulevard 26, North Richland Hills, TX 76180
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work Location: In person