Description:CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.
ACCOLADES
- 2023 USA Today 10Best Readers' Choice Award - Top 10 Best Spa Resort
- 2022 Travel & Leisure World's Best Award - #5 Top Domestic Destination Spa
- 2022, 2021, 2020, 2019 USA Today 10Best Readers' Choice Award - Top 10 Best Wellness Retreat
- 2022 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
- 2022 US News & World Report, Best Hotels in the USA - #11 in Phoenix and #14 in Arizona
- 2022 OpenTable, Diners' Choice Award for Terras
- 2021 Conde Nast Traveler Reader's Choice Award - #5 Destination Spa in the US and named as a winner in the world's best destination spa list
- 2021 Travel & Leisure World's Best Award - #4 Top Domestic Destination Spa
- 2020 Travel & Leisure World's Best Award - #3 Top Domestic Destination Spa
- 2020 Conde Nast Traveler Reader's Choice Award - #6 Destination Spa in the US and named as a winner in the worlds best destination spa list (#21)
- 2020 TripAdvisor Traveler's Choice Award
- U.S. News & World Report Top 30 Wellness Destination Worldwide
- AAA Four Diamond Rating
- 2020 AAA Inspector’s Best of Housekeeping Award
WHY YOU’LL LOVE WORKING AT CIVANA
- Complimentary access to wellness classes & programming
- Complimentary shift meal
- Team member referral bonus
- Affordable health insurance starting the 1st of the month following hire date
- Generous Team Member & Friends & Family Resort rates and discounts
- 401K Retirement plan with Employer Matching
- $50 gas subsidy 25+ miles per month
Requirements:We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. We are looking for someone that has great communication skills, bilingual, and displays the following values, respect, collaboration, integrity, leadership, passion, consistency, teamwork.
As a Room Attendant III, you will provide daily housekeeping service to guest rooms, inspection of rooms and work area, customer service to guests, restocking of supplies and to report any repairs or special cleaning needs.
1. Room attendant III is directly responsible for the day-to-day key processes in his/her area of work.
2. Prepare work caddy with supplies ensuring proper chemicals and tools are in hand.
3. Review daily room assignments, making notes of VIPs, departure times, turns, and special requests.
4. Clean guest rooms following the established procedures and CIVANA standards.
5. Anticipate guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.
6. Restock amenities and food and beverage items.
7. Ensure lights, radio and TV are in working order and report any maintenance concerns.
8. Report any HSKP concerns (dirty carpets, stains etc).
9. Report any missing items from rooms e.g. bathrobes, soap dishes etc.
10. Responsible for inspecting and releasing assigned guest rooms for arrival.
11. Turn in and report any lost and found items immediately to supervisor.
12. Place any F&B dishes, glasses into the appropriate containers.
13. Keep assigned work area, hallways, public areas and closets clean, neat and vacuumed, pick up any trash on the grounds and follow proper recycling procedures.
14. Complete any special cleaning tasks.
15. Attend scheduled meetings and training.
16. Restock housekeeping cleaning cart for next day's use.
17. Dresses in issued uniform and ensures a neat, clean, and tidy appearance at all times.
18. Displays a high work ethic, with a sense of responsibility for the role.
19. Displays warmth, care and genuine enthusiasm when dealing with guests, team members and leadership.
20. Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
21. Minimum one-year experience in hospitality.
$1,000 Sign On Bonus
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Attention to Detail’s
Basic English, writing and speaking skills
EDUCATION and/or EXPERIENCE
Minimum one-year experience as room attendant or in hospitality
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is a standing, walking 100% of the shift. Bending, kneeling, crouching, reaching, extensive use of fingers and hands
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Inside work with the exception of traveling from room to room and in and out of property.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Shift:
Work Location: In person
