JOB OVERVIEW: Responsible for achieving the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas, in accordance with hotel policies and procedures, in order to create a warm, friendly, comfortable and luxury environment for our guests.
ESSENTIAL JOB FUNCTIONS:
- Responsible for the cleanliness of guest rooms and all public areas.
- Receive list of assigned rooms from supervisor at start of shift and proceed to floor area.
- Check for rooms requesting early service and attend to these first.
- Announce presence by knocking on guest room doors; return at a later time to clean occupied rooms.
- Notify a supervisor of Do-Not-Disturb rooms.
- Ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
- Responsible for following the housekeeping standard operating procedures and checklists.
- Clean guest rooms, bathrooms, bedrooms, hallways, living rooms, kitchens, floor corridor.
- Remove soiled sheets, pillow cases, blankets, and duvet covers from beds; collect soiled sheets and linens in laundry cart.
- Remove trash to housekeeping cart.
- Take clean sheets from housekeeping cart, position sheets on beds, and tuck in place. Replace blankets and duvet covers.
- Clean and disinfect tub, shower, toilet, sinks, fixtures, switches and door handles.
- Replace soiled towels.
- Dust furniture, wipe surfaces in room, clean mirrors and TV remotes.
- Is responsible for the safe and proper mixing and use of cleaning solutions and adheres to all safety precautions.
- Clean windows, adjust blinds and curtains.
- Replenish bath amenities (e.g. soap and shampoo).
- Alert a supervisor of items needed and restock beverages and food items in the mini-bar.
- Replenish stationery per hotel procedures.
- Sweep and mop floors. Vacuum carpets. Sprays fresh scent, and conduct a final walk-around to assure that room meets hotel housekeeping standards.
- Turn off air conditioning or adjust the temperature for unoccupied rooms.
- Sort all linens and treat stains. Identify any damaged items.
- Load all laundry into a washer and add specified cleaning agents, operate washers and dryers properly.
- Transfer wet, clean items and dry as directed.
- Clean dryer filters daily and maintain all equipment as trained.
- Sort and fold or hang clean dried items to hotel standards.
- Stock shelves and housekeeping carts.
- Sort, bag and prepare items to be picked up by outside laundry vendors and dry cleaners.
- Receive items from vendors and place them in designated places.
- Operate iron as per standard and ensure that it is shut off at the end of day.
- Deliver fresh towels to pools according to the hotel’s schedule and policy.
- Responsible for following the laundry standard operating procedures and checklists.
- Always practice safe work habits to ensure safety to guests and fellow employees.
- Inform supervisor of needed supplies and materials.
- Report any technical issues and maintenance needs to a supervisor immediately.
- Following a supervisory inspection of the room, return to correct any deficiencies observed.
- Advise supervisor of room availability for new guests via radio.
- Clean hallways and public areas.
- Complete turndown service.
- Maintain the overall cleanliness of the hotel’s public areas by cleaning all assigned areas thoroughly on a daily basis.
- Respond to guest requests following hotel procedures.
- Ensure all assigned rooms are clean and tidy by the end of the shift.
- Sort linen, stock room attendant closets.
- Refill the par stock of guest amenities and supplies on each floor pantry.
- Return and restock housekeeping cart at end of shift.
- Remain, at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
- Report suspicious activity to security department.
- Notify Loss Prevention immediately of found items if guest has checked out.
- Is responsible for the safe and proper mixing and use of cleaning solutions and adheres to all safety precautions.
- Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies.
- Completes deep cleaning tasks as assigned by a supervisor.
- Perform other related duties as required.
SECONDARY FUNCTIONS:
- Assist in the laundry room area loading washers and dryers and folding sheets.
- Clean and set-up other public areas of the hotel (pool, ballroom, offices, etc.)
I acknowledge that I have reviewed this job description, and understand that in addition to the listed specifications, requirements, and duties, I will also be expected to perform the marginal functions of the position that are incidental to the performance of fundamental job duties, all of which are important job functions.
I acknowledge and agree that this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position, and that duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. I acknowledge and agree that employees will be required to perform any other job-related duties assigned by their supervisor.
I acknowledge and agree that this document does not create an employment contract, express, implied or otherwise, and in no way changes the "at will" nature of this employment relationship.
By signing below, I acknowledge that I fully understand all functions and requirements of my job and I am willing and able to perform them.
STANDARD SPECIFICATIONS:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.
Skills and Qualifications:
Essential:
- High school diploma or equivalent.
- Minimum of 3 months of housekeeping experience in a high-end hotel, resort, or private club.
- Passion for hospitality and delivering exceptional guest service.
- Ability to read, write, speak, understand, and communicate in English.
- Ability to communicate professionally and respectfully with guests and co-workers.
- Ability to follow instructions.
- Detail-oriented and thorough.
- Ability to remain discreet and respect the privacy of guests.
- Ability to perform consistent work to the highest of standards.
- Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions.
- Ability to interact with guests and co-workers in a pleasant, friendly way.
- Ability to provide professional, attentive and impeccable service in order to achieve great customer satisfaction.
- Must be able to work weekends and holidays as needed.
Desirable:
- Previous five-star housekeeping training.
- Fluent in a secondary language.
Physical Requirements:
- Prolonged periods of standing and walking.
- Frequent pulling, pushing, bending, and reaching overhead.
- Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 30 lbs. following appropriate safety procedures on a continuous schedule.
