Company Culture
Our 5-Star Maid Service is looking for a creative, high-energy, accountable addition to our fast-growing company. We are looking for great customer support while also creating an amzing employee culture program.
Culture Club Coordinator
Purpose of this Position:
To create the best job in our field to attract and retain highly ethical and motivated housekeepers. To be generous and create a fun job that is appreciated.
These duties would include:
- Marketing ideas for new housekeepers
- Employee service
- Onboarding new staff
- Being in charge of Birthdays, Surprise gifts, Anniversary gifts, Monthly Meeting Giveaways, etc
- Help field staff through the day with lock-outs or wrong directions
- Tracking field staff hours to be sure they are on track for the day to complete the jobs in a timely manner
- Thinking outside the box and following through with ideas
Are you ready to fall in love? In love with our clients, our team, our industry, and our purpose?
Imagine waking up every morning inspired to grow, be excellent, and make an IMPACT.
That's what we do...
And we need your help!
This position is for the person who Loves to be busy. Every day is different and fun.
Do you crave meaning and purpose in your work? Because we LOVE and value that too. We're looking for a like-minded, driven, and generous team member.
Do you have a growth mindset? Are you a voracious learner? Do you Love to learn and read and aren't afraid to make mistakes, but are more afraid of not trying? Then we WANT to meet you.
Our company mission is to give back the gift of time to our clients. We change clients' lives each day by relieving stress, gifting time, and helping them live a better, more fulfilling life. It's an amazing and rewarding experience and we're looking for you if you're a lover of time freedom too.
The Company Culture position will help oversee all daily operations with a focus on both supporting our field techs and our client experience.
Employee support tasks will include a range of responsibilities from onboarding new cleaning techs to planning and organizing our monthly staff meetings and quarterly recognition meetings and team engagement activities. Yes, the FUN stuff. You'll be our employee cheerleader, liaison, party planner, training guru, and onboarding superstar admin. You will be their support system.
Supporting the field team tasks includes daily communication and scheduling. Rearranging calendars for staffing levels, assisting with answering questions about household notes/entry instructions and client requests. You'll also be the liaison between the client and the cleaning technician and will be responsible for monitoring their daily flow in and between appointments.
Your second main responsibility will be to oversee our client experience journey. Because, yes, it is a journey. We believe in constantly nurturing our relationship with our clients and you get to have a lot of fun doing this. Ready to think outside the box? Then we're excited to collaborate with you too. Customer Service and Experience is the most important part of our mission.
Apply today IF you meet the following non-negotiable criteria:
- Three top traits: (a) a crazy employee experience mindset, (b) generosity, and (c) an
unyielding drive to make an impact,
- Kind, Consistent, Honest and Generous (These are our core values!),
- 1 year of HR experience
- Gsuite competence (a must!),
- High school diploma or equivalent; A degree in marketing, communication, advertising,
business management, or in a related field preferred
- A little bit “Techi” with a love for new apps and software,
- A lover of setting and meeting goals,
- A voracious learner,
- Amazing phone skills,
- Available 8:30-5:00 Monday-Friday,
- A growth mindset with attention to excellence,
- CRM experience
- Google Docs experience a big plus.
This Job is NOT for you if you . . .
- You shy away from technology,
- You aren’t a whiz with technology
- Don’t like changes to your day,
- Get frustrated easily and give up or give into negativity,
- Are a glass-is-half-empty kind of person,
- Are unmotivated,
- Are unempathetic,
- Are undisciplined,
- Or use sticky notes as your organizational system.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person