A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specific
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Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
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Cleans and sanitizes all assigned rooms and bathrooms
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Follows the designated sequence of room assignments
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Cleans guestroom windows to hotel standards
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Replaces all amenities and linens according to hotel standards
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Keeps cart and linen closets clean and orderly
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Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
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Notifies Supervisors of discrepancies such as vacant rooms, etc.
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Turns in lost and found items as per hotel standards
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Reports items of value left unsecured in hallways and guestrooms
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Cleans assigned rooms within shift time requirements, passing all inspections
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Removes Room Service trays from rooms and places in on floor by room entrance
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Replaces burned out light bulbs according to hotel standards
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Assists in preparation and deep cleaning of VIP rooms
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Cleans spots on walls
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Cleans spots on carpets
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Completes special cleaning projects
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Refills cleaning bottles with chemicals according to department guidelines
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Applies excellent guest relations skills when interacting with guests
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Interacts with guests in a friendly and professional manner
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Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
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Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
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Satisfies guest requests for information and services
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Demonstrates a friendly attitude to co-workers and all other hotel staff
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Treats guests and other employees with courtesy and respect
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Consistently maintains a positive attitude that ensures the best guest experience
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Gives recognition to repeat guests
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Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
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Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken
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Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
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Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
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Thorough knowledge of proper cleaning methods for various surfaces
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Uses proper chemicals when cleaning as described by the department’s procedures
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Thorough knowledge of proper carpet and upholstery care policies and procedures
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Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
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Performs all duties in a timely and professional manner
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Performs a visual inspection before leaving any areas
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Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
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Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
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Observes hotel telephone etiquette, message, and call handling procedures
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Reads departmental log book and bulletin board on a daily basis
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Observes guidelines for using and maintaining all pertinent equipment
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Complies with all specific HOSTAR policies and procedures
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Follows policies and procedures in preparing for and performing turndown service
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Attends all department meetings as scheduled
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Maintains assigned closets and employee areas in accordance with established policies and procedures
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Demonstrates ability to provide coverage in related departments as directed
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Special projects and duties as assigned
General
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Promotes and applies teamwork skills at all times
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Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
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Is polite, friendly, and helpful to guests, management and fellow employees
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Executes emergency procedures in accordance with hotel standards
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Complies with required safety regulations and procedures
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Attends appropriate hotel meetings and training sessions
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Maintains cleanliness and excellent condition of equipment and work area
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Complies with hotel standards, policies and rules
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Recycles whenever possible
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Remains current with hotel information and changes
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Complies with hotel uniform and grooming standards
Qualifications
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Service orientation
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Able to work as part of a dynamic quality-driven team
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Basic English language skills
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Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
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Able to work a flexible schedule, including weekends and holidays
