Assists the Executive Housekeeper with the management of the housekeeping department. Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include staffing, training, scheduling of Team Members, and inventory control.
Job Specifications
Qualifications
- Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations
- Issues all Room Attendant & House Person keys
- One to three years of management experience in large, fast paced, hotel housekeeping environment
- Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
- Effective management, leadership, organizational, and communication skills
- Able to read and interpret documents
- Able to work with and apply mathematical concepts
- Able to write routine reports and correspondence
- Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Able to speak effectively before groups of guests and hotel Team Members
- Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift
- Ability to work a flexible schedule including weekends and holidays.
General
- Promotes and applies teamwork skills at all times.
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
- Is polite, friendly, and helpful to guests, management and fellow Team Members
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift
- Ability to work a flexible schedule including weekends and holidays.
Job Duties
Job Specific
- Responsible for the smooth, efficient, cost-effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships.
- Prepares daily work schedule to meet occupancy demands and room turn
- Analyzes daily room turn and makes staff or procedural adjustments as necessaryManages Housekeeping Rooms personnel
- Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors
- Assumes duties of Executive Housekeeper in Executive Housekeeper’s absence
- Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs
- Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
- Responsible for overseeing the activities of Housekeeping Supervisors and Room Attendants
- Greets and interacts with guests in an outstandingly friendly and professional manner
Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
- Coordinates out-of-order rooms and room maintenance with Guest Services and Engineering
- Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
- Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
- Maintains close contact and ensures good communication with Team Members
- Ensures that responsive and efficient repair services are provided to satisfy guest requests
- Investigates guest complaints and takes corrective measures
- Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect
- Interviews and makes recommendations regarding hiring of personnel
- Interviews and selects Housekeeping supervisory and line level personnel
- Provides training for Team Members regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
- Provides Team Member safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
- Sets agenda for guest awareness training
- Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
- Responsible for projects assigned to second and third shift Team Members
- Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
- Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
- Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
- Plans special lobby cleaning projects and ensures their completion
- Coordinates lobby maintenance projects with Engineering
- Plans maintenance of lobby floors
- Other duties as assignedGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow Team Members
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.