Position: Porter Front
Department: Housekeeping
Job Summary
Ensures the highest level of cleanliness and safety in all public and back-of-the-house areas of the hotel. Promotes excellent public relations and 100% guest satisfaction. Works as a valuable member of a dedicated professional team.
Job Specifications
Qualifications
- Basic English language skills
- Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during the entire shift
- Able to work a flexible schedule, including weekends and holidays
Job Duties
Job Specific
- Reports to work as scheduled, in proper uniform, in accordance with the hotel’s personal appearance standards
- Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department.
- Applies excellent guest relations skills when interacting with guests
- Consistently maintains a positive attitude that ensures the best guest experience
- Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect.
- Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
- Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
- Performs all duties in a timely and professional manner.
- Applies teamwork skills at all times.
- Gives recognition to repeat guests.
- Cleans the front area of the hotel, sweeps floors and sidewalks, and cleans doors, frames, signs, and windows.
- Cleans and dusts lobby areas.
- Cleans and restocks all assigned restrooms.
- Removes trash from all assigned areas.
- Uses proper chemicals when cleaning as described by the department’s procedures.
- Immediately report maintenance deficiencies, damage, or loss to the Housekeeping department
- Polishes all metal around lobby areas.
- Turns lost and found items into Security in accordance with hotel standards.
- Cleans and sanitizes assigned public and back-of-the-house areas
- Removes Room Service trays from hallways and places them in appropriate locations in service corridor
- Assists with general cleaning of guestrooms.
- Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners.
- Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces.
- Transfers and stocks all supplies from Receiving as directed.
- Ensures that the Housekeeping storeroom is neat, organized, and secure
- Turns mattresses
- Cleans chandeliers
- Properly uses and maintains equipment and supplies
- Maintains excellent condition of grounds, floors, carpets, etc.
- Cleans ashtrays and ash urns
- Cleans ice machine areas
- Cleans elevator foyers
- Cleans elevator doors
- Cleans elevator tracks
- Washes doors
- Vacuums guest hallways
- Cleans windows
- Cleans door jams and fireboxes
- Cleans and mops stairwells
- Cleans handrails
- Sweeps and mops hallways
- Replace burned-out light bulbs according to established procedures
- Assists in the preparation and deep cleaning of VIP rooms
- Moves furniture in rooms as required
- Cleans spots on walls
- Cleans spots on carpets
- Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts
- Takes dirty linen to laundry pick-up areas
- Cleans offices as scheduled
- Cleans Front Desk and back office area
- Cleans back of the house windows as needed
- Attends all department meetings as scheduled
- Assists in restocking Room Attendant caddies
- Fills Room Attendant bottles with chemicals according to department guidelines
- Brings dirty glasses down to the Housekeeping department at the end of the shift
- Cleans service landings
- Cleans stocks and organizes linen closets, ensuring that they are always locked
- Checks all vacuums used by Room Attendants and maintains them
- Completes in a timely manner all daily cleaning items for the specific public area assigned
- Takes trash to the compactor at the end of the day
- Cleans all assigned public restrooms & Team Member restrooms
- Performs as Room Attendant when needed
- Demonstrates ability to provide coverage in related departments as directed
- Special projects and other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow Team Members
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Within the first 30 days, all activities on the New Hire Training Checklist must be performed to standard.
Job Type: Full-time
Pay: $15.00 per hour
Shift:
Work Location: In person