As the front-line representative of the SERVPRO® brand, the Production Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and supervising work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.
Key Responsibilities
- Coordinate, oversee, and ensure quality control of production crews that are performing the restoration process
- Manage the customer and client experience and overall project satisfaction
- Communicate clear expectations to restoration technicians and crew chiefs while supervising their activities
- Ensure crews are thoroughly documenting restoration projects
- Manage labor, equipment, and supply usage for production department
- Communicate progress, problems, and important updates with internal team members
- Verify all safety protocols are followed for workplace safety
- Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned
- Coach and train restoration technicians and crew chiefs
- On call required, approximately one week per month
Position Requirements
- High school diploma/GED
- Valid driver’s license
- At least 3-5 years of experience in cleaning and restoration
- IICRC WRT certification required, other IICRC certifications preferred
Skills/Physical Demands/Competencies
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agent
Benefits:
- Competitive compensation
- Superior benefits
- Paid training
- Career progression
- Personal and professional development
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Rotating weekends
Experience:
- Restoration, Cleaning or Construction: 3 years (Required)
License/Certification:
- IICRC WRT Certification (Required)
Ability to Relocate:
- West Palm Beach, FL: Relocate before starting work (Required)
Work Location: In person