Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.
For more information visit http://thecolonypalmbeach.com
The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place
JOB OVERVIEW: Responsible for achieving the required standards of cleanliness, product presentation and customer care in all guest and public areas, in accordance with hotel policies and procedures, in order to create a warm, friendly, comfortable and luxury environment for our guests.
ESSENTIAL JOB FUNCTIONS:
- Maintain the overall cleanliness of the hotel’s public areas by cleaning all assigned areas thoroughly on a daily basis.
- Responsible for following all housekeeping standard operating procedures and checklists for public areas.
- Clean lobbies, elevators, hallways and restrooms.
- Clean and maintain restaurants and banquet rooms and spaces.
- Sweep and mop floors and vacuum carpets.
- Polish furniture and fixtures in guest areas. Clean and maintain lights.
- Polishes brass as necessary.
- Inspect condition of furniture for tears, rips, and stains and report damages.
- Clean windows, mirrors, glass doors, baseboards and window sills.
- Clean service areas, offices and employee restrooms.
- Wipe and disinfect all surfaces in public areas, such as countertops, desks, phones, faucets, sinks, doorknobs, handles, light switches, etc.
- Empty all waste receptacles in public areas.
- Is responsible for the safe and proper mixing and use of cleaning solutions and adheres to all safety precautions.
- Replenish public restroom amenities and paper products.
- Maintain par stock of amenities and supplies in each restroom and storage room.
- Conduct frequent walk-throughs to assure that all public areas meet hotel housekeeping standards.
- Cleans pool decks and replace towels in pool area, as needed.
- Assist in set-up and break-down of guest activities and functions (fitness classes, children activities, etc.).
- Report any technical issues and maintenance needs to a supervisor immediately.
- Maintain inventory of all cleaning supplies and communicate needs to a supervisor.
- Greet and acknowledge guests in public areas.
- Respond to guest requests following hotel procedures.
- Ensure all assigned public areas are clean and tidy by the end of the shift.
- Return and restock housekeeping cart at end of shift.
- Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.
- Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida.
- Remain, at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Ensure that the appropriate level of security for all guest belongings and information is achieved, aiding in creating a feeling of comfort and confidence for guests.
- Report suspicious activity to security department.
- Notify Loss Prevention immediately of found items.
- Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies.
- Maintain high standards of personal appearance and grooming, which include wearing proper uniform and a name tag when working.
- Complete deep cleaning tasks as assigned by a supervisor.
- Perform other related duties as required.
SECONDARY FUNCTIONS:
- Assist in the laundry room area loading washers and dryers and folding sheets.
- Assist other Housekeeping team members with cleaning guest rooms, bathroom and providing turndown service.
STANDARD SPECIFICATIONS:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.
Skills and Qualifications:
Essential:
- High school diploma or equivalent.
- Previous hotel housekeeping experience in an upscale hotel/resort.
- Passion for hospitality and delivering exceptional guest service.
- Ability to read, write, speak, understand, and communicate in English.
- Ability to communicate professionally and respectfully with guests and co-workers.
- Ability to follow instructions.
- Detail-oriented and thorough.
- Ability to remain discreet and respect the privacy of guests.
- Ability to perform consistent work to the highest of standards.
- Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions.
- Ability to interact with guests and co-workers in a pleasant, friendly way.
- Ability to provide professional, attentive and impeccable service in order to achieve great customer satisfaction.
- Initiative to work efficiently with minimal supervision.
- Must be able to work weekends and holidays as needed.
Desirable:
- Previous luxury housekeeping experience or training.
- Fluent in a secondary language.
Physical Requirements:
- Prolonged periods of standing and walking.
- Exposure to outdoor elements.
- Frequent pulling, pushing, bending, and reaching overhead.
- Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 30 lbs. following appropriate safety procedures on a continuous schedule.