ABOUT VIKING
Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person’s Cruise® in contrast to mainstream cruises.
With more than 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. For the second year in a row, Viking was voted the #1 River Line and the #1 Ocean Line by Condé Nast Traveler in the publication’s 2022 Readers’ Choice Awards. Viking was also named #1 for both Rivers and Oceans by Travel + Leisure in the 2022 World’s Best Awards making it the only cruise line to reach the top of its categories in both publications in the same year.
PURPOSE OF POSITION
- The Sanitation Team must be familiar with the entire food operation and supervise and maintain the cleanliness and functionality of all galley outlets, pot & dish washing machines, and adjacent food areas. Cleaning crew mess and other areas as assigned.
- You are required to ensure that all maintenance request are posted, efficiently communicated and followed up with the respective departments.
- It is your responsibility to maintain a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.
YOUR RESPONSIBILITIES
- Establish a cleaning routine in all food production outlets, based on the cleaning plan for Viking ocean ships.
- Most common rotation schedule is 10-12 weeks on board, 3 weeks off. Main Port of Call is New Orleans, LA - All airfare is provided.
- Rotations for US Territories (Puerto Rico and Guam) will be reviewed.
- Maintain the cleanliness of all galley storage areas, this includes but is not limited to chemical cleaning and the cleaning of lockers.
- Provide all galley outlets with the necessary cleaning materials and chemicals, as required, on a daily basis; ensure proper storage and monitor the consumption of chemical and cleaning materials.
- Ensure the cleanliness and working condition of all cleaning and washing equipment and utensils and report any damages or malfunctions to the Executive Chef; assist the Chef de Cuisine with creating and monitoring work/repair order and ensure that all galley equipment is in full working order.
- Control the garbage segregation as per Viking’s Standard Operating Procedures (SOPs) and ensure that staff are supervised and trained, accordingly.
- Ensure that all galley outlets and adjacent areas comply with Public Health Policies and Procedures, at any given time.
- Be familiar with all relevant F&B events to ensure that all venues are set on time, this includes the Kitchen Table, Cooking Demonstrations, Galley Tours, etc.
- Assist the Provisions Team with loadings.
- Assist the Chef de Cuisine with training the Galley Staff to treat and clean the galley equipment, in accordance with Viking’s company policies and procedures.
- Keep the Executive Chef informed about night cleaning duties and potential operational issues.
- Be familiar with the Human Resources Manual & Shipboard Training; have an in-depth understanding of the working hours policies & procedures; be familiar with crew contracts and work schedule hours/week of Galley Utilities, to maintain working hours paperwork in MXP, and if necessary, correct entries for payroll.
- Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.
- Appoint and enforce specific job responsibilities to all key personnel working under the direction of the Kitchen Steward and establish the manner and means to train personnel.
- Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
- Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards.
- Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
- Assist the Executive Chef with any tasks and needs relating to the galley operation.
This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.
YOUR PROFILE:
- Professional experience as a Kitchen/Hotel Steward or similar position, within a Restaurant or Food service environment is required.
- Fluent in English - must have excellent English communication skills to clearly interpret and orate documents and to effectively communicate with Senior Management. The ability to speak additional languages is an advantage.
- Must have experience in working with multi-cultural teams; flexible, stress resistant, committed team player; strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
- Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities.
MANDATORY REQUIREMENTS & AT WILL EMPLOYMENT:
- Ability to provide proof of eligibility to work in the United States
- Ability to work as necessary in order to complete all assigned tasks and fulfill responsibilities in your assigned role.
- Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of standing or walking
- Ability to satisfactorily pass a pre-employment drug test. This includes testing for Marijuana and other controlled substances. We are a Drug Free Workplace.
- Viking Cruises is an At-Will Employer. As such your, employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at-will.
GUIDELINES AND REGULATIONS
- Implement Standard Operating Procedures & STAR Service Standards within the department.
- Ensure appropriate appearance and clothing according to the updated Grooming Standards.
- The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment
Viking is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.
Job Type: Full-time
Salary: From $40,000 - $45,000 annually
Benefits: (varies for Guam residents)
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 12 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Application Question(s):
- Are you vaccinated for COVID-19?
- Do you have any visible tattoos on your face, neck, hands or arms?
- Are you willing and able to work on a ship for up to 6 weeks at a time?
Experience:
- Sanitation, kitchen utility or dish washer experience in a hospitality (hotel or restaurant) industry. Minimun 1-2 years (Required)
Language:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Willingness to travel:
Work Location: On the road - Docking location New Orleans - Airfare to port is provided.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 12 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you vaccinated for Covid-19?
- Do you have any visible tattoos or piercings on your face, neck or hands?
- Are you willing and able to live and work on a ship for 10-12 weeks at a time (Guam rotations are 16 weeks with 4 weeks off) ?
Education:
- High school or equivalent (Required)
Experience:
- Dishwashing in hospitality: 2 years (Required)
Language:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Willingness to travel:
Work Location: On the road