Purpose:

Manage Team Member work activities through daily supervision and training to ensure the highest level of customer service satisfaction by executing the quality and productivity of The Maid's System in every customer home.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Deliver quality, efficient and courteous service while performing any combination of the services of The Maids 22-Step Healthy Touch Deep Cleaning System
Perform all duties in an honest, safe and secure manner in strict accordance with The
Maids policies, cleaning system and procedures
Delegates duties and provides supervision of each Team Member to ensure adherence to quality standards and procedures
Evaluates Team Member performance and provides recommendations to management regarding promotions, transfers, or dismissals
Provides training to new and experienced Team Members when necessary
Responsible for daily reporting including but not limited to customer complaints, payment collection, time keeping records and vehicle mileage
Responsible for the reporting of any issues to management such as mechanical problems, delays, accidents, or other traffic and transportation situations

QUALIFICATIONS

PERSONAL ATTRIBUTES

Ability to comprehend and follow routine directions
Ability to operate vacuums and other cleaning equipment
Excellent communication skills, both verbally and in writing
Ability to maintain positive attitude
Superior customer service and interpersonal skills
Knowledge of business and management principles involving leadership, production methods, and coordination of people and resources

DESIRED SKILLS AND EXPERIENCE

Basic knowledge of the English language
Valid driver’s license preferred
Supervisory experience and/or demonstrated supervisory potential preferred
Bi-lingual (English/Spanish) skills are advantageous but not required
High school diploma or GED equivalent is preferred but not required

PHYSICAL REQUIREMENTS

Ability to stand and/or walk continuously Ability to lift up to 50 lbs.
Ability to climb, balance, bend/stoop, and kneel frequently Ability to grasp, manipulate or assemble objects
Ability to reach below, at, or above shoulder level frequently Ability to constantly operate cleaning utensils and materials

Job Type: Full-time

Pay: $15.00 - $15.50 per hour

Expected hours: 25 – 30 per week

Schedule:

8 hour shift
Day shift
Monday to Friday

Ability to Commute:

Alpharetta, GA 30022 (Preferred)

Willingness to travel:

25% (Preferred)

Work Location: In person

The Maid's in Alparetta

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