Stroudsmoor Country Inn, a premier resort located in the beautiful Pocono Mountains of Pennsylvania, is seeking a Housekeeping Supervisor to oversee our custodial staff and ensure the cleanliness and maintenance of our facilities. The Housekeeping Supervisor will report directly to the Director of Event Operations and work closely with other departments to ensure the Inn is well-maintained and presents a welcoming and comfortable environment for our guests.

Responsibilities:

Supervise and manage a team of custodial staff, ensuring they are trained and capable of carrying out their duties to the highest standards

Coordinate and assign work schedules, ensuring that adequate staff coverage is maintained throughout the property

Inspect venues and public areas to ensure they meet established standards of cleanliness, safety, and comfort

Develop and implement cleaning schedules and procedures that meet the Inn's standards and comply with health and safety regulations

Manage inventory and supplies, ensuring that stock levels are maintained and that orders are placed in a timely and cost-effective manner

Collaborate with other departments, such as Maintenance and Front Desk, to address and resolve issues that affect the overall guest experience

Respond to guest complaints and concerns promptly and professionally, taking appropriate action to resolve any issues

Monitor the performance of the custodial staff and provide feedback and coaching as needed

Conduct regular staff meetings to review performance, provide updates, and address any concerns or issues that arise

Ensure that all custodial staff comply with Inn policies and procedures, including safety protocols and dress codes

Assist in the recruitment and hiring of custodial staff as needed
Take on other responsibilities as assigned to ensure the cleanliness of the property and the safety of our associates and guests

Qualifications:

4+ years of experience in a supervisory or management role, preferably in a hotel or resort environment

Strong leadership skills, with the ability to motivate and manage a team of employees effectively

Excellent communication and interpersonal skills, with the ability to interact effectively with guests and staff at all levels

Knowledge of cleaning methods, equipment, and chemicals, as well as health and safety regulations

Strong attention to detail and the ability to maintain high standards of cleanliness and organization

Ability to work effectively under pressure and meet deadlines in a fast-paced environment

Flexibility to work a varied schedule, including weekends and holidays, as needed
Bi-Lingual is preferred. (English-Spanish)

If you are a motivated and detail-oriented individual with a passion for hospitality and a commitment to excellence, we encourage you to apply for this opportunity to join the Stroudsmoor Country Inn team as our Custodial Supervisor. We offer a competitive salary, benefits package, and a supportive work environment where you can grow and develop your skills.

Stroudsmoor Country Inn

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Housekeeping Supervisor