JOB OVERVIEW

Reports to: Housekeeping Supervisors, Asst. Directors of Housekeeping, Director of Housekeeping

The Housekeeping Room Attendant is responsible for cleaning and stocking hotel rooms to ensure Sea Mist’s highest standards of cleanliness and exceeding guest expectations.

QUALIFICATIONS

Ability to communicate effectively with the public and other employees.

Prior housekeeping experience helpful.

Ability to work flexible schedule including weekends and holidays.

At the sea Mist Ocean Front Resort: We want our guests to relax and be themselves which means we need you to:

Be you by being natural, professional and personable in the way you are with people

Get ready by taking notice and using your knowledge so that you are prepared for anything

Show you care by being thoughtful in the way you welcome and connect with guests

Take action by showing initiative, taking ownership and going the extra mile

Performance Standards

CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.

WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.

SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.

ROOM CLEANING: Meet the hotel standards for cleanliness; clean all assigned rooms on schedule; complete assignment sheets in an accurate, timely manner; keep cart and supplies orderly; occasionally receive compliments or suggestions for improvement on room cleanliness and appearance; usually pass room inspections.

ESSENTIAL FUNCTIONS

Constantly. Clean guestrooms, which includes making beds, cleaning bathrooms, dusting, vacuuming, mopping, sweeping and replacing amenities.

Constantly. Sweep the patios/balconies outside the rooms.

Constantly. Have knowledge of activities and amenities in the hotel.

Constantly. Maintain work areas neat and organized.

Constantly. Report all problems and maintenance repairs as needed.

Constantly. Report all unsafe conditions immediately.

Frequently. Complete all other duties as assigned by supervisor to include cross training.

Frequently. Replace the cleaning supplies.

Frequently. Unload/load housekeeping carts with supplies.

Occasionally. Maintain the cleanliness of the lobby, public restrooms, office areas, elevators and stairs.

Occasionally. Attend all mandatory meetings.

Occasionally. Wash the windows.

PHYSICAL REQUIREMENTS

SITTING: Occasionally. Sitting in a backed seat if electric carts are used.

STANDING/WALKING: Frequently. Walking up to two miles per day on cement, tile, asphalt and carpet.

CROUCHING (BEND AT KNEES): Frequently. Loading and unloading carts and linen rooms.

KNEELING/CRAWLING: Rarely.

STOOPING (BEND AT WAIST): Frequently. Loading carts and linen rooms.

TWISTING (KNEES/WAIST/NECK): Occasionally. Loading and unloading linen onto carts.

CLIMBING: Occasionally. Climbing to top shelves in linen rooms.

BALANCING: Occasionally.

LEG/FOOT USE: Occasionally.

REACHING (OVERHEAD/EXTENSION): Frequently. For irons, ironing boards and linen shelves.

HANDLING/GRASPING: Frequently. Handling trash, linen and cleaning supplies.

FINGERING/FEELING: Rarely.

PUSHING/PULLING: Frequently. Average weight: 50 lbs.; maximum weight: 150 lbs.

LIFTING/CARRYING: Frequently. Average weight: 20 lbs.; maximum weight: 50 lbs.

OTHER PHYSICAL DEMANDS: Rarely.

USE OF SENSES

TALKING IN PERSON: Frequently. With guests, public and other employees.

TALKING ON TELEPHONE: Frequently. With guests, public and other employees.

OTHER SPEECH REQUIREMENTS: Rarely.

HEARING IN PERSON: Frequently. With guests, public and other employees.

HEARING ON TELEPHONE: Frequently. With guests, public and other employees.

OTHER HEARING REQUIREMENTS: Occasionally. Must be able to hear pages.

NEAR VISION: Constantly. Corrected to 20/40.

FAR VISION: Constantly. Corrected to 20/40.

DEPTH PERCEPTION: Occasionally. Helpful when climbing stairs and reaching for things in high places.

COLOR VISION: Rarely.

FULL FIELD VISION: Rarely.

SMELL: Frequently. Detect potential hazards and odors.

MENTAL REQUIREMENTS

INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Frequently. Professionally deal with difficult situations/people.

DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice.

FLEXIBILITY: Frequently. Need to work a variety of hours. Varied tasks under varied conditions.

PACE: Frequently. Must change pace as business demands.

HIGHLY REPETITIVE WORK: Occasionally.

ATTENTION TO DETAIL: Occasionally. Cleaning duties.

OTHER PSYCHOLOGICAL DEMANDS: Rarely.

ENVIRONMENTAL SETTING

SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly. Adhere to safety standards and procedures.

EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Frequently. Exposed to heat, cold, noise, dust and cleaning chemicals.

OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Constantly. Electric carts and vacuums.

OPERATION OF EQUIPMENT/TOOLS/VEHICLES: ***Constantly*. Electric carts and vacuums.**

Sea Mist Oceanfront Resort

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