JOB SUMMARY: The Housekeeping associate’s primary responsibility is to provide clean and comfortable guest rooms in accordance with brand standards, while ensuring guest satisfaction by providing friendly, professional and courteous service. This position is also responsible for ensuring that public spaces are clean and aesthetically pleasing for guests.

SKILLS & KNOWLEDGE:

Must have the ability to provide professional and courteous guest service.

Must have good time management skills and the ability to work with minimal supervision.

Must have good organizational skills and strong attention to detail.

Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.

ESSENTIAL FUNCTIONS:

Assists all guests in a professional and courteous manner.

Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.

Thoroughly and correctly cleans and sets up guest rooms in accordance with brand operational policies and standards to ensure guest satisfaction. Cleaning of guest rooms includes, but is not limited to, the following tasks:

Removes soiled bed and bath linens and replaces with clean linens.

Removes trash and debris and dusts all surfaces.

Replenishes/replaces promotional materials/literature, and room amenities.

Reports maintenance requests to supervisor promptly.

Turns in articles left in guest rooms to the appropriate party for lost and found handling

Maintains a clean and orderly cart and vacuum cleaner to maximize job efficiency.

Reports all “DO NOT DISTURB” or bolted door guest rooms to supervisor to ensure guest safety and maximize guest satisfaction.

Organizes storage areas to ensure the quality of the contents and to maximize job efficiency by checking stock to determine adequacy, restocking storage rooms and/or carts, and pulling damaged and/or rewash linen and returning it to the laundry storage areas.

Locks linen closets, linen chutes, and trash chutes to ensure maximum safety and security at all times.

Acquires working knowledge of the property and all facilities to respond to guest questions effectively.

Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests

Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.

Performs all other duties as assigned.

OTHER CONSIDERATIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.

The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.

PHYSICAL DEMANDS ANALYSIS:

Summary

The Housekeeping associate works primarily indoors in a temperature-controlled environment. This position requires continuous standing, walking, lifting, carrying, bending and reaching throughout the entire shift. Hazards may include, but are not limited to, slipping and tripping, exposure to blood borne pathogens and standard cleaning chemicals

SCI Hotels LLC

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