Estimator/Customer Service

National home cleaning franchise is currently looking for an outgoing, personable individual to help manage our house cleaning services in Milwaukee. This is a full-time position working out of a professional office. We are looking for someone with 2-4 years in sales and customer service experience to help grow and retain customer base by conducting in-home estimates and inspecting while reinforcing quality metrics in the field. This individual will have an impact on day-to-day basic activities to achieve company goals and objectives. Deliver high-level customer service by representing the brand, providing a value proposition and supporting the field and office staff to ensure top line growth.

Basic Experience:

Sales
Customer Service
Coaching
Computer Skills, Data Entry
Phone System
Cleaning
Bi-lingual Spanish (preferred)

Experience Requirements

* Valid driver’s license with good driving record.
* 2-4 years managing self and/or customer service in a fast-paced environment preferred
* Legally able to work in the United States

* Physically and mentally capable of performing the duties of Field Manager

* Willing to complete criminal background check in order to be bonded and insured

* Detail and customer oriented

* Act in best interest of owner, customers, office and field staff

* Flexibility to work outside office and both day and early evening hours

* Operate within company policies and procedures; create an environment that motivates associates to be successful

Qualifications

* Maintain professional appearance and demeanor consistent with the Molly Maid image

* Properly use and maintain the Molly Maid vehicle
* Strong and effective communication & organizational skills
* Self-Motivated & Self- Reliant
* Provide clear and concise feedback, and coaching when required
* Attend and participate in all staff meetings

* Courteous and polite with owner, employees and customers

* Abide by all rules, regulations, and policies contained in employee handbook, safety manual, cleaning manual and employee agreement

* Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

* Ability to communicate in English and Spanish with Spanish speaking employees

Compensation is base salary plus bonus. Great work environment with people who care.

Work Remotely

Job Type: Full-time

Pay: $600.00 - $800.00 per week

Benefits:

Flexible schedule
Paid time off

Shift:

8 hour shift

Work Location: In person

MOLLY MAID of East Metro Milwaukee

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Estimator/Customer Service