JOB SUMMARY:

We are looking for someone who is hard-working, a team player, versatile, dependable, and can work independently to join our team! We are seeking someone willing to cross-train at the Front Desk and housekeeping team at Mendocino Redwoods RV Resort in Willits, CA. All tasks are assigned and completed under the general supervision of management. The Front Desk members maintain the daily functions of the Campground store / RV Park Office. Responsibilities include but are not limited to cash handling, learning a reservation system software, daily retail sales, and providing guests with excellent customer service via phone, online, and in person. The housekeeping team is responsible for cleaning cabins, facilities, and buildings; this position aims to help maintain the general resort's appearance, keeping it well-maintained and orderly. Ensure a safe and comfortable environment for campground guests, visitors, and community residents. We demand the highest level of customer service; you must be good with people. Help us make our resort the place guests look forward to returning to!

DUTIES:

First and foremost, recognize that you will represent Mendocino Redwoods RV Resort to all guests and the public.
Regularly cleaning resort cabins, facilities, and buildings ensures the resort remains clean and presentable. Clean and sanitize bedrooms, bathrooms, and kitchen. Ensure all cabin amenities are clean and functioning correctly.
Follow all established safety procedures and precautions. Report all unsafe or hazardous conditions, incidents, accidents, and/or defective equipment.
Performs other related duties as assigned

KNOWLEDGE REQUIRED BY THE POSITION:

Appreciation for the highest standards of cleanliness of campgrounds public areas and the ability to receive training accordingly regarding accountability and performance
Greet guests/concierge: provide information to the public by phone, online, and in-person about the facilities, pricing, reservations, and other services.
Treat our customers and guests respectfully - Be kind, courteous, and knowledgeable.
Perform other related duties as assigned.
Knowledge of modern office practices and procedures. Able to perform basic mathematical calculations. Good oral and written communication skills. Proficient in operating a computer, copier, calculator, and other retail/office equipment
Excellent customer service skills, interpersonal relations, a problem solver with the ability to own and manage all assigned tasks, and able to work independently with minimal supervision
Knowledge of campground programs, activities, and facilities is a plus but not mandatory.

PHYSICAL DEMANDS:

The work is typically performed while sitting, standing, walking, or stooping—use of hands to count money; visual acuity to count money. The employee might occasionally lift objects up to 35-50 lbs. Use tools or equipment requiring a high degree of skill and be able to distinguish between shades and/or colors—use of hands to count money; visual acuity to count money.

WORK ENVIRONMENT:

The work is typically performed indoors and outdoors. The work may require protective devices such as masks, goggles, or gloves. This position may require you to work extended hours, including evenings and weekends.

MINIMUM QUALIFICATIONS:

Knowledge level and competency are commonly associated with the completion of high school education (some HS education required)
Previous experience cleaning homes or other large facilities is preferred
Knowledge of safety measures when using various cleaning chemicals
Ability to read, write, and perform basic mathematical calculations at a level commonly associated with high school or equivalent completion.
Proficient with Microsoft Office: Word, Excel, Outlook, and PowerPoint
Basic computer proficiency, including the ability to use email and the internet
Pleasant phone voice, excellent phone skills, professional appearance, and demeanor required.

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 20 – 30 per week

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Paid time off
Vision insurance

Schedule:

4 hour shift
8 hour shift
Day shift
Evenings as needed
Holidays
Morning shift
Overtime
Weekends as needed

Work setting:

In-person
Resort

Experience:

Cleaning: 1 year (Preferred)
Customer service: 1 year (Preferred)

Ability to Relocate:

Willits, CA 95490: Relocate before starting work (Required)

Work Location: In person

Mendocino Redwoods RV Resort

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