Title: Housekeeper

Direct Report: Executive Housekeeper/Assistant Housekeeper

Responsible for: Cleanliness of Guest Rooms and Public Areas Liaises with: Guests, Laundry, Maintenance, Front Desk, MGMT

Primary Objective of Position: To maximize guest satisfaction by providing clean, fully functional guestrooms in a timely and friendly manner.

Major Areas of Accountability

1) Ensures guest satisfaction by cleaning guestrooms and corridors daily according to operational policies and standards. Knock firmly twice and announce yourself before entering guestrooms. If a guest does answer, ask when he/she would prefer you return Do not knock on doors with Do Not Disturb Signs Start with vacant rooms first, then complete the stay overs Removes bed and bath linens and replaces with clean linens as required Removes accumulated trash and debris from room as required Clean bathroom and bedroom area Dust all surfaces Replenishes promotional materials and literature Replenishes room amenities Vacuum carpet and wash floor tile Reports maintenance issues Brings articles left in rooms to Housekeeping office for “Lost and Found” Handling If a guest returns to the room while you are cleaning it, request the room key from the guest and insert the key in the lock to see that it opens the door before you allow access to the room Smile and greet guests when they pass you, saying “Good Morning/Afternoon/Evening” Reports unusual circumstances to Housekeeping Supervisor Completes assigned projects Employees can only accept tips from the guest when specifically left by the guest. A thank you note will be left by employee. No other notes should be left for guests unless approved by supervisor 28 minutes per guestroom allotted time for cleaning

2) Maximizes job efficiency by maintaining and organizing supply cart, supply closet and vacuum cleaner Stocks supply cart correctly Cleans cart and vacuum cleaner on a regular basis Checks stock daily Notifies Housekeeping Supervisor immediately if any stock shortages exist Pulls any damaged or rewash linen and returns them to the Housekeeping department

3) Ensures safety and maximum security. Linen closet doors must be closed and locked when unoccupied Clean one guestroom at a time and lock the door if there is a need to leave the room before fully cleaned.

Position supply cart in front of guestroom door when cleaning, leaving the guestroom door open. Never open a guest room for anyone. Refer the guest to the front desk to obtain a key, or find your supervisor Do not leave guest room/pass keys in rooms or on your cart If Guest returns to room while you are cleaning the rooms, request room key from guest and insert key into lock making sure it opens the door before allowing access to room. Report all “Do Not Disturb” or bolted door rooms to Housekeeping Supervisor at the specified time Practice chemical use safety: Never mix chemicals and store chemicals in properly labeled containers.

4) Ensures the property consistently maintains a clean, hospitable and professional environment Adheres to Hotel’s standards of operations Ensuring compliance with licensing laws, health and safety and other statutory regulations Maintains safe and secure environment for guests and employees Maintain a clean, pleasant, and professional image to the guest. Follows hotel’s grooming and dress standards and wear the proper uniform at all times. Attends work on time as scheduled Courteously and promptly responds to guests’ requests.

5) General Job Performance Requirements Employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate Requests assistance as needed Requires strong attention to detail Ability to communicate to guests and team members verbally or in written form Ability to bend, lift, kneel, and be in motion for the full day Must be able to lift and/or carry 50 pounds At all times projects a favorable image of the Hotel to the public Performs other duties as assigned, requested, or deemed necessary by management

Job Type: Part-time

Pay: From $13.00 per hour

Expected hours: 16 – 24 per week

Benefits:

Employee discount
Paid time off

Shift:

Day shift

Education:

High school or equivalent (Preferred)

Experience:

Cleaning: 1 year (Required)

Work Location: In person

Hampton Inn & Suites by Hilton Tarpon Springs

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