Overview:

An inspiring career awaits you!

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

Marriott Employee Discounts Worldwide
Competitive Wage & Discretionary Bonus Program
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program

Responsibilities:

JOB SUMMARY

The overall objective and purpose of the Public Area Attendant position are to maintain the cleanliness of public areas. The incumbent is responsible for cleaning public restrooms, dusting, vacuuming emptying trash and keeping the public areas neat and tidy. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company

CORE RESPONSIBILITIES

Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
Maintain cleanliness of public areas to include but not limited to, furniture, fixtures, artwork, baseboards, window sills, floors, rugs, carpet, sinks, toilets and mirrors
Place items, to include but not limited to, furniture, throws, pillows, bathroom supplies and amenities in proper location and to the specifications outlined in the standard operating procedures
Clean public restrooms and maintain adequate supplies of products, to include but not limited to, toilet paper, soap lotions and paper towels
Dust, vacuum, mop public areas, to include but not limited to, hallways, lobby, gallery, fitness center, spa meeting rooms and offices
Use software program to communicate any deficiencies in public areas, to include but not limited to, remote controls, TVs, light bulbs, plumbing, soap dispensers and hand dryers.
Work efficiently in order to meet daily requirements
Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied
Solve problems proficiently
Secure lost items according to the specifications outlined in the standard operating procedure
Maintain a neat and organized work area
Maintain the integrity of Company proprietary information and protect Company assets
Maintain complete knowledge in the use of equipment and property management systems and access according to specifications
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
Develop and maintain positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned

Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES

Ability to perform all Public Area Attendant-related tasks and proficiently use job-related tools and equipment
Ability to remain calm in various situations, use sound judgement and effectively solve problems
Ability to read and interpret documents such as safety rules and procedural manuals
Strong written, verbal, and interpersonal skills
Ability to follow instructions, prioritize and multi-task

MINIMUM QUALIFICATIONS

High school diploma, General Education Degree or related training equivalent- required
Minimum of 6 months of relevant work experience in similar scope and title – required
Ability to communicate in the English language – preferred

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

Must be comfortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
Push, pull, and lift up to 50 lbs.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Casa Monica Resort and Spa

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