JOB STATEMENT

Responsible for embodying the Ambiance Mission Statement – to be, for our core customer, the number one choice among retailers of like products. This multifaceted position includes:

Processing & receiving merchandise accurately and efficiently
Managing product flow between stores, including but not limited to swaps, transfers and RA’s
Maintaining good relationships with vendor representatives, sales managers, luxury stylists, COO and CEO
Supports and maintains a meticulous and efficient work flow in the receiving department
Leads by example in everyday activities
Prioritizes needs of the business
Communicates effectively with directors and team members

RECEIVING JOB DUTIES

Receives all merchandise accurately
Tags and steams merchandise during peak times and/or when staffing needs require such.
Assist on the floor during peak times and/or when staffing needs require such.
Supports Event setup and execution
Supports requests for Special Orders from vendors (once payment has been processed)
Works with stylists to ensure orders are processed in a timely manner, orders are logged in Special Order Tracker, orders are received, and dummy SKUs are swapped, and customers are notified
Handles repairs, alterations, and dry cleaning. Log is required for all merchandise leaving the store
Ensures that RAs are shipped out, tracking info is provided to vendors and necessary paperwork is provided for accounting purposes
Receives all transfers and notifies sales staff when items are delivered to their attention
Updates sale items with the marketing team. Items need to be hard marked and updated in both Heartland & Shopify
Updates all inventory that is taken out of the store (when necessary)
Supports quarterly inventory counts with Store Director for staffing
Supports the return of all Trunk Show items.
Manages transfer shelves to ensure items get where they need to go in a timely fashion
Conducts price checks every 30 days on inventory to determine sale items
Always keeps BOH neat and tidy
Creates a supply list for items that are needed within your department (be sure to ask for items BEFORE you run out)
Keeps backstock clean and organized at the end of every shift

ECOMMERCE FULFILLMENT/SHIPPING

Fulfill all online orders as a priority every morning. Each order should be shipped with its corresponding invoice, a handwritten note, a giftable, wrapped in tissue and packaged in the appropriate shipping packaging. Be sure to ship with the appropriate “carrier” if one was chosen by the client
Ship in-store client orders once online orders have been processed. Sales associates should be including a handwritten note and all necessary information…if that is not the case, please look up and verify client info in Heartland. If in doubt, please double check with the sales associate
Check Shopify to see if there are any “Return Requests” in the cue. If so, they must be accepted in Shopify and the Return Label issued in Ship Station. If there are any questions, please do not hesitate to ask. Keep in mind that when we issue a refund, there is a restocking fee AND we do not reimburse shipping fees

QUALIFICATIONS

Bachelor’s degree in related field or 2 years relevant work experience
Proficient in the following: Heartland Retail POS, customer service, shipping and receiving

MEASUREMENTS

Receiving is accurate, eg. no tagging errors, retail cost errors, ect.
Consistent set floor and all product processed quickly and accurately
Ecommerce customer sales feedback is positive
Ecommerce customers get product in timely manner
Retention of Returning ecommerce customers
Scheduling commitments and execution enables work to get done daily and weekly
Workload is manageable

Job Type: Part-time

Pay: $16.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

Employee discount
Paid time off

Schedule:

8 hour shift

Language:

English (Required)

Work Location: In person

Ambiance Boutiques

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